Regency House cambridge

This pension was nicely renovated (rooms and shared bathroom) but it has kept it's old British house charm. There is an electric kettle, hot cocoa, tea and coffee in the room which is a nice welcoming touch. Very clean. The towels and sheets have a bleach scent, not the best perfume but you know it is clean so I really liked it. I didn't have time to sit and eat breakfast, but I did take a freshly baked croissant to eat... So it should be good.

The room was too small and dusty. I paid £170 for one night which it did not worth it. The soap and shampo refills were empty and the ironing board was mouldy.

Nice small hotel close to the center of Cambridge :) good breakfast!

Very clean and tidy, both room and bathroom. Ideally located and reasonable rates.

The overall experience was okay, but there some problems: 1. WiFi had pretty bad connectivity 2. The bathroom towels were not changed during my trip 3. Breakfast items were not replaced regularly

Food was amazing, staff could have been a bit more attentive took too long before getting to order food.

This review is solely based on the conversation that I had with Charlotte and her low-level customer support skills. I booked a room as I was planning to stay in Cambridge after a Christmas Party. This was at 10PM on Wednesday. The room was booked for Saturday. Come Thursday morning I felt rough and had a lateral flow test which turned to be positive for COVID. I raised a query with Airbnb support and they said not to worry, if I get the PCR back as positive they will cancel the booking and refund me. I sent a message over to Charlotte to touch base and update her on the situation. I got a straight ‘no refund if you have COVID’. More like a 2 cents generic message. I changed my tone in the conversation and explained that Airbnb support thinks differently, at which point she replied ‘we go by our policy’. Funnily enough Airbnb then said ‘our policy overrides the host’s cancellation policy if you have COVID’. Fast forward 24hrs I tested positive on the PCR test and Airbnd refunded me the £134 Charlotte wanted to keep 12hrs after I made the booking. I’ll pay the extra £80 and go Hilton next time I want to book a room in town. Not worth the hassle with this so-called ‘hotels’. Lovely person Charlotte is.

Dog friendly good pub.

Mad organisation No receptionist Have to enter with a code but we had been given the wrong one Room nice but very noisy location at night

First of all the customer ‘service’ we had from Estella was shocking, incredibly rude. The interior was tatty, looks like there was some attempt at recent renovations but overall very scabby inside. Check in is awkward and difficult when you don’t know your room number in advance. Also the rooms are very noisy as close to a main road. Do yourself a favour and try stay somewhere nicer in Cambridge.