I have tried dealing with different Estate Agents over the past 5 years in the UK, and Reeds Rains i
I have tried dealing with different Estate Agents over the past 5 years in the UK, and Reeds Rains is the best with dealing with customers as tenants or landlords. If you are lucky enough to be with Joe Taylor as your property manager as me, you will understand the difference. He is a lovely guy, understanding, great listener to my issues and he comes back to me always when he promise to do. He transfer my requests clearly to the landlord with no hesitations. I just feel that everything is direct and no hidden clues while dealing with this agency. From my experience with agencies, it depends on who you are dealing with! One thing I still wish that Reeds Rains should offer to their tenants is an emergency phone number during weekends. Sometime its hard to know what should you do when your heating system goes down or other issues and you have to wait until the working days. This feature is crucial for families and could help with customers' satisfaction.