Randolph Surgery london

Since being taken over by new management, this surgery has been transformed. Every person I've encountered in the new team has been kind, helpful and efficient. Given the criticism often levelled at GPs surgeries, The Randolph Surgery stands out as a strong example of great customer service. Well done, team!

Have only had one visit here so far but to be fair they were pretty good. The desk was busy and they were having to deal with a very difficult/drunk patient and were calm and kind to him. They were great signing me in and I got an appointment on the same day no problem as a matter of urgency. The Dr I saw was pretty business like but efficient. The only thing I think that I could say is that their telephone manner could probably be improved, but apart from that I was pleased with the service I received.

If you want to ensure a non-personal service and wait weeks for appointments this is the place for you. I don't think the doctor looked at me once during the entire appointment and was more concerned about sticking to her 7 minutes [fair enough these guys are under pressure]. It is always hit and miss in London with GP surgeries so this is a very transactional surgery.

Couldn’t be more happy with my care, lovely hospitality and caring doctors. I’ve been with the surgery since I moved to this country.

I have attended this surgery for nearly 20years and I really can not fault them. I always get an appointment within 48 hours of telephoning. My last experience was within a couple hours. Yasin the receptionist, works under extremely pressured circumstances and always shows professionalism and empathy. He was problem solving constantly the last time I was there as the phone was constantly ringing, patients arriving with a myriad of problems of which he tried to help, with more than one option for them. Dr Alison Lennex was to the point and thorough and has put in place all the necessary future appointments required. More than satisfied with my treatment under her care. It has never mattered who has seen me in the past, the Doctors have been excellent. I do wonder why there are poor reviews, because of my experience, they seem totally unwarranted.

I’m quite a new patient at the Randolph Surgery and so far I’ve had excellent experiences and care. I have found using the Dr IQ app really easy and it hasn’t been at all difficult to get appointments or advice. Dr Mike and the team are brilliant and will take the time to listen to you / give you a call to advise. The nurse was also fab when giving my little boy his inoculations (it was all done very quickly). Also, if you use the app I find that the surgery will respond really quickly - it’s absolutely brilliant. Thank you to Dr Mike and the team for looking after our little family so well!

After cancelling my appointment 2 times (for one of those I was already at the surgery) they suggested using their App Dr. IQ to book some other appointments in case I need more urgent consultations, reassuring me the same afternoon I could have received an answer or an appointment. Well, I opened the App and a message appeared saying: "Unable to accept online consultation as we have reached our capacity for the day". So I tried the day after in the morning and I got the same message. There is a clear problem of management or a surplus of patients.

As a new patient, I am so incredibly impressed and quite overwhelmed with the very personal and proactive approach especially from Dr Rafique. I filled in a DrIQ standard form regarding my health and within minutes (literally), the doctor rang me and went through everything in detail with me. I have never had such attentive service not even from a private GP. Not only did he assist me but continued to answer other questions that I had and provided extremely useful guidance with regard to my son. I am very grateful to him for spending so much time and being so very thorough. I truly cannot commend the surgery enough!!

My family and I recently registered with Randolph surgery and there was a small glitch in our registration information. Via phone the receptionist took time to find out the error and offered a speedy solution. Very resourceful and efficient. Thank you.

First and foremost, I would like to take this opportunity to express my sincere gratitude to Ahmad for acting promptly on my enquiry regarding Mr Burns an elderly vulnerable person. A surgery receptionist should be, great listeners, and empathetic to the concerns of the caller, this morning Ahmad was just that. Thank you so much for the difference you have made any time I have contacted the Randolph Surgery. Ahmad kindness, sincere caring, and concern make everything better and are a great encouragement for people in needed of help. “Thank you so very much for taking care of me and being a good listener... above all for being so skilled at what you do. Everyday life will be better of all of us because of people like you.