Pullman Reef Hotel Casino – Cairns

It is our last day at the Pullman today, the past 10 days have been amazing. We would like to say a special thanks to Josh at the Merchant Cafe for his fantastic service, always smiling setting the mood for the day ahead. A special thank you to Matthew from Concierge You made our time in Cairns amazing. Your knowledge and advice sent us on some amazing adventures we saw some incredilble sights from the Tablelands to Cape tribulation absolutely spectacular. Thank you for making our Cairns holiday so memorable. Michael and Saverina

The Pullman Reef Casino Is always a nice place to when in Cairns. The renovated suites are lovely and it is good to see things are getting busy in FNQ. Staff here always makes you feel welcomed and looked after. Thank you also to the Concierge Matthew who gave us lots of information on what to do and what not. We certainly recommend the Reef Casino.

I enjoyed my stay. Concierge staff were very helpful. Reception staff also were efficient and accommodating. It's pretty central to everything I needed.

We had a lovely stay here recently. The doors are not soft shutting so it's a bit noisy on occasion as the doors slam quite hard. The Pillow menu selection was a nice touch, lovely spa bath and. limited but yummy in-room dining options. Matt, the concierge was a stand out, extremely personable & attentive. Nothing was too much. He helped us organise last minute transportation to Port Douglas. Which was comfortable and punctual. The staff went out of their way to make us feel special in every interaction. Matt though, is the Star of the show, whatever pullman are doing to keep him, they should do more - what an asset to any hotel!! Reason we'll consider pullman in future.

This place was good but not great. It is a fantastic location is staying in Cairns City and you can walk most places to eat and be entertained. The rooms were a little old and the TV wasn’t smart enough for even Netflix. The staff were super friendly and helpful and gave us all the assistance we needed for our stay. The beds were comfortable. The rooms were clean. Don’t plan on sleeping in. We were up with the sun as the shutters may as well not even be there. We stayed in a superior double king room.