I have called this morning to ask for a replacement for window seals as this company had installed w
I have called this morning to ask for a replacement for window seals as this company had installed windows in our building few years back. At first call person answering the phone was very friendly and helpful but because I live on top floor and was not sure of any remaining warranty they have promised to call back after some research. They did call again this afternoon and said it might not be possible and have to send someone to have a look at it and decide if they can do it or not.Cost of this is £54.00.I have mentioned it is little more than I have expected for someone to come and have a look with possibility they can not do this. Then I have said I'm happy to pay for it anyway but his immediate reaction was: "If you find this expensive I'm not going to send anyone in as we will be charging hundreds for a job anyway.You can find other companies to this in your area." After that I have said I will pay for this job to be done and I have just asked a simple question. He got so irritated and hung up on me. The original job was bad itself as they have just covered up the holes so it looks nice but because of that there is constant draft. Customer service is shocking, but I'm glad at least some local companies are doing so well they don't need anymore customers.