Perfect Smile Dental – Richmond london

Went here because the reviews are good and I can confirm they are justified. Great dental practice. Will make this my regular!

I'm very happy with my treatment. Pleasant and helpful staff. Would highly recommend to anyone who is looking a good and professional practice.

The most enjoyable dentist appointment I've ever had!!! My dentist is superb and all the staff are very friendly. Highly recommended!

Unfortunately I have had an awful experience here, substandard work at high prices which I ended up having to get done again as my crown literally fell apart. When confronted, despite Kerrie the practice manager being lovely, the main bosses were unwilling to accept any responsibility. Had to get it replaced by an alternative dentist who was shocked by the standard of work. Not good and cost me £700 for nothing! :(

Absolutely awful service. I chose this dentist because of it's good reviews, however a lot of the recent reviews would suggest this practice has gone downhill. I have been waiting since October for a referral to have my wisdom tooth removed. It's growing into another tooth so the longer I wait the worse it gets. I called up in December having waited the 2 months they said it would take and they hadn't even referred me! As I was fuming they said they would refer me and put me on the emergency list. I have just called them again (February) and they still haven't done ANYTHING. I'm tempted to ask my GP for a referral instead as they clearly cant organize anything and have zero urgency for a patient who has been in pain for 3 months with no solution. Having bad customer service is one thing, messing about with someone's health is another.

Update: The below issue has been promptly addressed by the manager who called me the next day to offer me another appointment. When they attended, my husband and son received an excellent service. I received really poor customer service during my last visit and will definitely look for another dentist for my family. I was refused the appointment for my 8 year old son’s check up on the basis that I was eight minutes late. I apologised and explained to the young lady at the desk that I had walked half an hour with two small children and hoped that she would understand that it is not easy for a working mother to manage everything. I said that I would have happily waited for as long as it was needed in order for my child to be seen. I also added that I was on my own at the time as my husband had to go abroad so it would have been a huge help if we could have the appointment and not have to come back, again with two small children. When I was refused again, an old lady very kindly offered to give up her appointment for me to take it. It is incredible that a lady I did not know would have been ready to do what she could to make my life easier when the receptionist, whose job is about looking after customers, decided to be so unhelpful and show such lack of understanding. I cannot believe that five minutes could not be found to do a check up on a little child. Ironically, I have always had to wait at least 15 minutes for every appointment that I have attended at the practice and I have never complained about it.

Poor filling work that had to be reworked by another dental practice 12 months after. This was despite me going back to PS and highlighting the issue. They did some work on it but it didn’t fix the problem. I was told by the new dentists that there was no way I could have kept the tooth healthy through brushing and flossing because I was left with an undercut from the filling that collected food. A shame because the staff are nice and it is convenient. Perhaps my experience is a one off, but that’s my honest review.

Really happy with the service provided by Perfect Smile. The Practice Manager and the girls on the front desk always provide fantastic customer service. I couldn't ask for better treatments as well. Highly recommend!

I received excellent service by Dr Denish, he was always very kind and professional, I would highly recommend him. The girls at the front desk were also very kind and helpful.

Dr. Danish very kind and professional, and he explains and answer all your questions. I can recommend this place!