Patisserie Valerie is located at 16 Coppergate Coppergate Shopping Centre, York YO1 9NT, UK, we aim to offer all our customers a great experience with Patisserie Valerie and we would be happy to assist you with any questions you may have.

Book an appointment or need answers to a question, please feel free to contact us by phone 01904 630014 or visit our website

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Need to know more about this business, please call us during business hours or visit our website and can get more information – of Patisserie Valerie by http://www.patisserie-valerie.co.uk/ .

Do you own this business ? Please make sure you claim this business and free listing, once claimed you will be able to amend the description and contact information?

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Patisserie Valerie york

Google Review

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Sid K

1 Google Rating

Sign upon entering states to wait to be seated. Three members of staff (1 female, two male) were beh

1/ 5

Sign upon entering states to wait to be seated. Three members of staff (1 female, two male) were behind the counter, none of them making eye contact towards the waiting area and just laughing among themselves. We waited... And waited... For one of them to acknowledge that we had entered the establishment. Nothing. Another couple entered, still no acknowledgement. Finally looked up, mumbled a comment and thought they'd finally come over but nope, remained where they were when the store wasn't busy at all. The lack of acknowledgement was incredibly rude and eventually we left the shop without even being shown to our seats. We remained outside for a while to find another tea shop and the couple behind us were receiving the same rubbish (lack of) service. Staff need vigorous training because their indifference to paying customers will lose the business money - it definitely lost ours.

Mark Sutton

5 Google Rating

A warm welcome. Great helpful and friendly staff. Excellent food and drink. Be mindful the toilets a

5/ 5

A warm welcome. Great helpful and friendly staff. Excellent food and drink. Be mindful the toilets are upstairs for those of us less mobile. Overall a fantastic experience. I would recommend.

Rebecca Koren

5 Google Rating

Ok, so it is quite expensive. Two coffees, a childrens hot chocolate (that was only £1) and 3 slice

5/ 5

Ok, so it is quite expensive. Two coffees, a childrens hot chocolate (that was only £1) and 3 slices of cake came to just under £19. The cake slices, at almost a fiver a pop, weren't very big, and whilst not the moistest gateau I've ever had, they hit the spot after our visit to the Viking centre when we just needed a sit down and a boost. The staff were super friendly and really helpful. The restaurant itself was pleasant too. There was ample toilets including disabled facilities. We were immediately seated and presented with activity sheets for the kids to do whilst we waited. Really family friendly. Would definitely recommend to anyone who isn't on a tight budget.

Samuel Black

5 Google Rating

Amazing customer service, I forgot the guys name but he was really friendly. Very clean, delicious f

5/ 5

Amazing customer service, I forgot the guys name but he was really friendly. Very clean, delicious food, great presentation overall.

Lynn Mills

5 Google Rating

Great table service. Great hot chocolate, thank you

5/ 5

Great table service. Great hot chocolate, thank you

Janet Wright

2 Google Rating

Not as nice as it used to be. One waitress seemed to be doing all of the running around ( a real ass

2/ 5

Not as nice as it used to be. One waitress seemed to be doing all of the running around ( a real asset ) while the other 2, a man and a woman talked behind the counter. Cake was soggy and tea had weird floaty bits in it. Wont be going back. Shame, cause it used to be lovely.

Karen Gill

5 Google Rating

Fabulous Afternoon Tea. Staff friendly service outstanding. Thank you. We will certainly be back.

5/ 5

Fabulous Afternoon Tea. Staff friendly service outstanding. Thank you. We will certainly be back.

Ella Hebbron

5 Google Rating

Had a great experience here!! Staff were so accommodating and made my families visit really lovely t

5/ 5

Had a great experience here!! Staff were so accommodating and made my families visit really lovely thank you :)

Show all timings
  • Sunday09:00 - 18:00
  • Monday09:00 - 18:00
  • Tuesday09:00 - 18:00
  • Wednesday09:00 - 18:00
  • Thursday09:00 - 18:00
  • Friday09:00 - 18:00
  • Saturday09:00 - 19:00

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