Nuffield Health – leicester

Been a member of quite few gym's in the town over the past 13 years. It is definitely the most expensive of all of them. In terms of facilities I will have to compare it to Bannatyne which is £20 less a month! Definitely the car park and cleanliness is better then at other gyms. With recent upgrade to TechnoGym the equipment is finally up to date and on par with leading gyms in the area. At the minute I do enjoy going there but if they were to put the prices up any further I would definitely cancel and go elsewhere.

My grandson had swimming lessons with Sharon he is wheelchair bound when he first had his lessons she couldn’t do enough for him then as time went on she lost more and more interest in the lessons with him she kept cancelling the lessons we went months when we kept asking when he could start back up she said there was no more spaces left for him she said She just couldn’t be bothered anymore we as a family are to say the least very disappointed with Sharon and the place itself this place gave him his confidence and then took it away from him and made him feel worse than when he first started

Easy to park free. Friendly staff. Excellent facilities, gym, health classes, pool, sauna, Jacuzzi etc. Highly recommend.

I love this gym, friendly staff, great gym equipment and swimming pool, Jacuzzi, sauna and steam room. It's the best gym in the area in my opinion. I like the fact there is a ladies only gym, the equipment may be a little out of date in there but everything works perfectly fine. The spin classes are awesome, so much fun. The swimming area is always clean, good length swimming pool and it's never really that busy. The staff are lovely, really make you feel like you're being looked after. I travel miles out of my way just so I can go to this gym.

I am the member of Nuffield since 2018. After the refurbishment, I have rang the gym and have asked whether the gym is functional and whether I will be able to / or can use cardio equipments. The operator / receptionist on the phone just rushed the whole conversation. I didn't feel very respected, felt very rude and I was very annoyed. Instead of taking the time to answer the query (as all customers are different) and should have been polite, it was other way around. This was a frustrating experience and a bad example of customer services!! As a member of the gym, annually I pay £600 (I FEEL LIKE I AM WASTING MY MONEY HERE) so I expect high values, morale , professional attitude and excellent customer services and commitments from all the staffs! Even Pure Gym and Warehouse Gym know how to treat their customers and offer an excellent customer services!!!! SO WHY NOT NUFFIELD??

Overall, gym centre is alright, but personal trainer Matt is very good. Best things about him is-he is highly qualified trainer and always down to earth. I love the way he motivates people to do hard work in very simple and sweet manner.

This used to be the best gym but since management changed it went downhill. Every winter, sauna/steam and hot water stops working for months. Bearing in mind how much money we pay, management do not seem to care although reception staff are amazing. I cancel my membership leading up to winter because i know the services will be down. No compensation is given to members who pay full price for half the facilities.

Swimming Pool temperature is nice and WARM, therefore it is very relaxing spec ially in winter months, reception staff are very friendly and helpful, unfortunately cars are parked on Disable Bays without displaying the Badge and genuine disabled badge holders cannot park the car , suggest there should display the warning notice sign on the entrance reception counters for awareness

Been at this gym for many years. Awesome staff, but awful management, aswel as a non existent maintenance team. Every year the sauna or steam room stops working without fail, this then takes months (3 to 4 months usually) to get back up and running again. Meanwhile they charge you premium prices with no apologies or compensation!

Only joined this gym instead of the others because of the Sauna & Steam Room Sauna is constantly out of order, steam room can also be temperamental Nuffield continue to charge £60+ per month with no compensation... worst Maintenance ive seen in a gym, will be cancelling soon