NOW by One Spa – edinburgh

Can’t book any treatments online. This is not clear. Waited until the day I checked in to ask and about treatments as nothing on website to find out everything booked. Don’t bother wasting your time.

Highly disappointed online booking has never worked. Now they have reduced the time for treatments Ive already paid for. As well as the allowable time in the facilities Feel robbed. The staff make you feel un welcome if your still in the spa later afternoon We will never visit again

I was gifted a voucher for £108 as a present from Christmas in December 2020, one spa was closed until august due to covid ( lockdown was over in April ) When I call to book no one answers (puts on hold and then hangs up) it also suggests to email to book but no one replies to the email, and when i go to book online the website is not working… (ever) I would rather not lose my voucher but at this point i don't know if they can extend it or even if i will ever be able to book it. What a let down, wanted to go for ages so by bf bought me a voucher last year. so unprofessional DO NOT BUY A VOUCHER

Thank you so much for today's experience. My long overdue birthday gift from 2 years ago... It was quite emotional to remind myself that im not just a mother, a house keeper, taxi driver etc. but a human being, a woman. And even though i was not 100% happy with my treatment I had the most amazing customer service from the manager at reception. That actually made me feel really special and emotional not sure why. thank you and see you again next month!will definitely recommend this place to others...(wish the water in the hydrapool was a bit warmer though on a cold, windy day like today)...

Outdoor thermal pool is great, recommended especially in the evening. Saunas were a bit on the colder side, even the 80-90°C one was only at 70°C when I visited.