Norwood Road Branch – SMC london

Disgusting service from the receptionists! Literally called 200 times to make an appt, say the surgery opens from 8am, lines do not even open until at least 8:10. Then when u finally get through to the call queue, you get cut off!!!! When I finally got through to advise of their phone line issue, she continued to deny it and speak over me the entire time! How infuriating! Especially when you are not feeling 100%. Does she not realise i have proof in my call log? And when the line was answered and cut off? Absolutely disgusting! Please don’t bother responding to this with your automated message you have sent to every other review! Just fix up!

I absolutely despise this surgery. The receptionists are great at their job but apart from that it's pretty bad.

Communication and organisation at this surgery. Receptionist just loves to fob you off and take no responsibility whatsoever.

The receptionists are lazy no good useless wastes of oxygen who can’t seem to make up their minds about appointments. They say to come queue in the mornings to be sure of an appointment and even when you do (I waited from 7:30am for them to open at 8am) they send you home saying “you’re not an emergency the doctor will call you on the phone”. I cannot speak lowly enough of this practice. They have high ratings on NHS probably from friends and relatives of the owners. Come here at your own peril.

Such a lazy receptionist and they never pick up the phone

Receptionist are totally uneducated, they don't know how to behave with patients.

Highly skilled and caring professionals. Quite happy with my decision to register the whole family with this surgery.

Fantastic, friendly service from the team here. Phoned at 8:40 in the morning for an appointment and was given 11:30 that same day. Exactly on the dot in to see the doctor who was incredibly helpful. Thank you for the great help. Keep it up!

You can ask for medication but the doctor refuses it if you need the medication for your condition you have i don't understand it's not as if the doctor is paying for it looking to change this doctor's surgery not recommended

This surgery has always been very helpful in managing my healthcare difficulties. I have found all the staff from the receptionists to the doctors to be friendly, kind, helpful and respectful. I really do feel that their involvement in my care has helped to reduce any negative impact of my condition on my health and so I am very grateful to this surgery. I am always recommending this surgery to my friends and family.