North Road Medical Practice cardiff

Good surgery with a good system in place and helpful staff. Its quite easy to get appointments or prescriptions within a week. Their website is a little dated but in house everything is fine

Had the most stressful experience in this surgery, actually led me to the point of tears. It's clear there is complete disregard for students in this surgery, they don't even transfer your medical records following registering, i registered in October to North Road Surgery, and by May they had not requested my records. I heard from many other students who have had similar negative experiences with the reception staff but didn't think it would actually be the exact same for me. They all act like they are doing you a favour! WOULD RECOMMEND NOT SWITCHING FROM YOUR HOME SURGERY TO THIS ONE IF YOU ARE A STUDENT- it is extremely difficult to get anything done. Never returning, Will have to find somewhere else in Cardiff.

Appointments take minimum of 2 weeks, typically 3 weeks to get. Once there the wait time at least 30 minutes, typically closer to 45 minutes after your appointment from my experience. Staff are impolite and don't listen, don't bother it's been like this for the past 2 years I've used them. Worst GP I've ever had.

Great Surgery . Excellent staff. Miss you all. stay blessed.

Really popular doctors surgery with an excellent reputation for most medical needs

Brilliant doctors and fantastic nurses, the surgery has looked after us for the past 12 years, will not think of moving to a different practice. Thank you for your hard work

I have called this surgery and have come into the surgery. I must say they work very slowly, on the phone I’ll be caller number 2 with an estimated hold time of 3 minutes and I’ll be on the phone for 35 minutes. Whilst In the reception I’ll be waiting similar times just to pick up prescriptions.

I understand that it is a stressful time to work in the medical industry but every time I contact this place I am given a different excuse for why something hasn't happened or why I need to wait yet another week. Admin staff all seem to have an attitude problem like I'm inconveniencing them when I just want an appointment and the prescriptions I have been having for years - as someone mentioned below it has been a nightmare to get my history so that they can issue prescription. More than once they have said "we don't do that here" when I have asked about my records - so the Drs are playing minecraft on the computers are they? Extremely disappointing.

In my short time with the surgery they asked me to have 3 tests, 2 urine and 1 bloods. They lost the results of the first urine test and so I had to do another. They've now lost the results of my bloods but hey at least at least they have a record of me actually doing the test this time unlike the urine test. I've asked them one thing, to get a copy of my notes as I've got a long term illness that requires treatment. I asked for the notes back in October. It is now January and they've had to push for getting the notes twice. When I first joined the surgery, my initial appointment with the doctor resulted in him augmenting my medication. How he know to do that without my notes is nothing short of witchcraft and clairvoyance. I'm now coming out of a really dark place after the holidays and tried to make an appointment. I'll have to wait about a week and a half. Not bad all things considering I'm only suicidal and they know this.