NatWest salisbury

Thank you to Sandy who helped me today. She was not only very helpful she was also very personable - it was very refreshing. Thank you

Had to sort out an issue with payments coming out of my account so rang them up. Best customer service I have ever had via phone and from natwest itself. The 28 year old lad, I couldnt remember his name, was very nice and friendly; helped to sort out my issue. :)

Clocks Wrong -- Complain & They'll Close Your Account! I used to live in Salisbury and had a current account here. Problem was their clocks were running up to 5 minutes fast, so they would close their doors 5 minutes prior to their published closing times. I complained. They said their clocks were regulated by signals sent from head office, which were clearly wrong. They also said that I was on their premises after closing time and thus a 'security risk'; they even threatened to call the police as I was on the inside doormat, about to depart, having concluded my normal business. The staff are clearly psychopathic with no respect for time, customers or even retaining business. They closed my account, which had been run within the rules, uneventfully. I even wrote to their CEO, Fred 'The Shred' Goodwin, who sided with his staff, at all times IGNORING the fact that their clocks were wrong. I walked to Barclays Bank nearby and opened a current account there; they have provided good service to this day. An appalling attitude by Natwest from the foyer to the boardroom. Why would anyone want to bank with such a dreadful firm when respectful alternatives are available?

NatWest seems to have forgotten how to behave in a business manner. There is no direct telephone link to the branch and promises made by call centre staff to call back at specific times have not been honoured. As two elderly and longstanding customer we are extremely disappointed and frustrated. We wish a specific question to be addressed by a member of staff with a particular competence - we cannot afford to journey to the branch to stand hopefully in-line in the hope of support.

Well organised space with plenty of cash machines, easy access and places to sit. Kind staff.

Went into salusbury branch today with probate grants told can't do anything because I did not bring forms from bereavement services which I never had recieved the man who was dealing with us was about as much use as a chocolate teapot no help at all never smiled hardly never spoke what a waste of time Nw0857805

HORRIBLE 8th call to call center Not posible to talk By phone with my Salisbury Branch 4 written letters sent to close my account Nobody answer Nobody ask nor call me By phone What happen to NatWest Bank ???????

completely useless customer service.

Closed on a Saturday !?

Bank Manager (Sean / Sam cant recall name tag) at the Salisbury branch really went the extra mile to get a bank statement issue sorted out for me. Absolute life saver thank you!