NatWest oxford

Great service. Absolutely spot on customer service. Leyla!

Regret I cannot recommend this branch. The staff are not familiar with their own processes and systems. Consequently my elderly mother has had to travel to the branch four times to attempt to undertake a straightforward transaction. After each visit she receives a letter requesting information that she has already provided. From now on she will be doing all her banking on line to save being further tormented.

Poor customer service.

The worst NatWest I've been in. Walked in, nobody bothered approaching me. Stood confused at the machine, looking around, because I've never used one before and usually go to the counters. Staff member actually walked past me and I had to go and approach him. He told me the machines were broken and to go around the corner where there is a well hidden counter by the part which is signposted business customers. The lady at the counter asked me why I wasn't using a machine, I said they're broken. She did what I requested with minimal attention, talking to her colleague and barely looking at me. A totally rude and disappointing experience from NatWest.

This is an excellent branch of Natwest. It is relatively quiet, but sometimes the cashier desks could do with a few more staff.

The service is very very slow long queues and no organisation waiting times very long it’s not what it used to be

Well located, helpful staff, nice and inviting layout. Got all the information I needed promptly.

Never again !!! I just try to open account, very poor service, two weeks to get them to post me letter with bank details. I closed the account immediately. I will stay out from this bank, they don't care for new clients, how they care for their current clients ??? Thank you, never again!!!

All smiles. No service.