NatWest Bank liverpool

Very quick and efficient service at the counter, a good number of self service machines for faster service.

Visited about a month ago. I had already had a hectic morning and was in a rush that day. I asked to put cash into my account and while this was happening I asked the cashier to also confirm that I had cancelled a standing order which I had done on the app a couple of days before. The conversation went like this... Cashier: "you know it can be done on the app, the app is amazing" Me: "I've already used it thanks" Cashier: "it's really good though, would you like someone to show you how to use the app?" Me: "no thanks I already know how to use it" Cashier: *rolls her eyes at me* All I wanted was to cash in my money, confirm a cancelled standing order and go to work. I tried to keep my cool because every time I come into a NatWest branch the staff are always raging about how amazing the app is. I know it's good, I use it when I need to.

Worse branch I've ever dealt with. Spoke to like rubbish after bringing up mistakes they had made updating my address weeks earlier, then told they can't help me. May have just caught the person having a tough day but walked out biting my tongue. Will travel to the Wallasey branch in the future.

highly recommended I needed advice on credit cards/loans/overdrafts and the staff and senior adviser were fantastic. very friendly and professional. they live up to their motto- helpful banking

Waiting time to be seen by a customer service representative is far too long! Doesn't help when they only have 2 operators!

My partner banks with Natwest and always states how lovely and helpful the staff are there never seems to be much of a que so I guess they all happy with the service they are provided with.

i wanted to open an account with Natwest few months ago, and for some reason they asked me to open bank account with different bank. weird

I have used several banks over the years and this one is by far the BEST very helpful friendly staff a pleasure to deal with 😉

First time using the branch. No one available on desks. Atm's not working fully. Lack of visible staff. Insufficient information available. Not a great experience.