NatWest Bank bristol

Slowest bank branch I’ve ever been too! And theres staff just walking around doing nothing doing there best job to ignore customers! Very frustrating. By far the worst natwest bank I’ve ever been too and slowest in the country I reckon! I’m currently watching staff chat to each other about the weekend while I’ve been sat waiting on my own (only person waiting) for now 30 plus minuets, nobody even acknowledged me the whole time I’ve sat here, not even a polite hello ! Someone have a word and sort it out please! Everyone is simply rude and in no rush to do anything for anyone. Also the only natwest that doesn’t accept payments over the counter , ridiculous honestly

Friendly staff. However, only one person ever seems to be serving behind the counter whenever I visit. Long (ish) waiting times are annoying, but hey, we British are the best at dealing with ques haha.

I have today visited this branch. As usual the queue was out of the door. I turned around and went to do a couple of chores in the village to return to find the queue was still out of the door. At this point I had no choice but to wait and discovered there was only one Cashier Till open. 40 minutes later I finally reached the front of the queue. You could see the staff were working under pressure but at all times they remained professional. One member of staff did tell myself and another lady that this would be a regular occurrence as they have had to lose another 2 members of staff due to cut backs (decision made my Head Office) so I can only see things getting worse in this branch. How long can the staff keep working under this sort of pressure???? There was also a long wait (an hour) for the information desk .

Westbury on Trym branch staff very friendly and helpful but can get very busy at certain times.Sadly more branches closing.

I've previously had a bank account with them for over 20 years, moved abroad for a few years so closed the account. Just moved back to the UK and they wouldn't open me a new account because I don't have an appropriate proof of address. Even though it's the same address that's already on their file for me!

Took time off work today to get to the bank before it closed today at 4.30 pm, only to find a note on the door saying it was closed for the rest of the day. No explanation, no apology. Thank you Nat West. Better customer service please.

I visited the branch today Tuesday 16th March 2021 at 12:30pm. There was one person being served in front of me and only one counter open. This person was there for 20 minutes after she had finally left at 12:50pm. I went to the counter and the cashier very rudely told me to go back and wait until you are called. I said I have waited very patiently and have to leave as I have to take my daughter to the orthodontist, she sarcastically said fine leave. Disgraceful customer service.

Been with the bank now for over ten years seen some mega changes since we in this covid times the staff are always happy to see there customers based on that fact very good organisation.but they should still be open on Saturday tho😁

Great bank, contrary to other reviews here whenever we use the branch the staff are friendly, fast and efficient!

Staff are very polite could do with second counter being opened as ques are always long or hours need to increase being a worker its very impossible for myself to get into a branch need ro open on a Saturday