Moor Hall Hotel & Spa – birmingham

Looking forward to your welcome again this weekend coming,

I collected a covid distanced mother's day Sunday lunch. Very professional staff, the young lady meeting and greeting you as you turn up was very nice and polite. Social distancing was maintained at all times and the food was lovely. THANK YOU VERY MUCH MOOR HALL.

Superb outside dining experience, great ambience. But the food - they can do much better. Pizzas were depressing.

Wonderful two night stay in a spacious family room. Bar meal was great. Guinness well kept. Swimming pool clean and socially distanced. Breakfast wonderful (special mention to Karen). Every member of staff was superb. Great value for money. Highly recommend.

Just got home from a two night stay. Everything from the 3 course evening meal, to the morning breakfast, the afternoon tea along with the pool and treatments was absolutely fantastic. Nothing was to much trouble for the staff. They attend your every need and are very professional and friendly with it. Beautiful rooms and beautiful grounds. Just a stunning place to have a relaxing pampered break. Will definitely return!

Mostly lovely and helpful staff. Food was good. Accommodation was varied. Our room wasn't the best and the walls were very thin and we could hear our neighbours clearly. The other half of our party had very nice rooms and extras that we didn't. The spa was compact and when several families were using the facilities at the same time it became over crowded very quickly. There was a slight smell of I am not sure what. Some staff at the spa were very helpful and others less so.

Absolutely fabulous hotel. Attended a wedding there. Staff were fabulous and never stopped. All ran like clockwork. Special thanks to duty manager Michelle, who looked after me when I unfortunately fell ill during the day. She was wonderful and couldn't do enough to help. A wonderful place and hope to return again. Well done.

Lovely place. Absolutely loved our 1st visit, so decided to return, sadley our second visit wasn't as good. Firstly evening meal was booked for 17:30. My wife called on several occasions to try and push the timings to the right by 1 hour. We was told this could not happen due to the restaurant been fully booked. When we finished our meal approx 1.5 hours later. it was evident that we could have easily been fitted in for a later timing. Secondly the TV in our room was not working, try to call the reception several times to have no answer. This was reported, was told it was fixed but then later TV stopped working again. Thirdly I asked reception for a pair of the white slippers you need for the swimming pool area. I was told I would have a pair brought down to me at the pool, unfortunately this never happened. And finally the bed was terrible, possibly the most uncomfortable bed ever slept in. However saying all of that I can honestly say the staff are all very kind and welcoming.

Lovely family place, feels like home. The building looks different than the resorts in the middle east not very modern but the staff are very friendly especially reception. Room service was amazing, Sam was very kind, smiling and very helpful. A perfect escape!