Metro Bank bristol

Very welcoming and friendly, opened account easily - they print your new debit card off as you wait which is pretty handy. No issues so far. Even gave me a cake on my birthday....!

Great service so far - delighted with the professionalism and customer service

I really wanted to like them but has been my worst experience with a bank so far. They cancelled my card for no reason, leaving me without access to my money over Easter weekend and made no attempt to help me get another one. Ended up costing me more than £200 in time and money, most of which I'm only now, finally getting back through the ombudsman after hours on the phone to them where they promised call backs which never happened. The staff on the phone and in store are always very nice but either unwilling or incapable of actually fixing issues. I understand that mistakes happen but being constantly fobbed off for months is unacceptable, particularly from a bank that are supposed to be hot on customer service. Needless to say I've now switched and won't be using them again.

*Excellent* service for me, great opening hours, shout-out to Giacono for sorting me out and showing me around this slick new bank, recommend.

Exceptional staff, great service, went to open an account and got my card on the same day in branch A++++++

Totally wasted my time. Went in on the Friday to ask what I'd need to open an account and whether I could come in the next day to do so, which I was assured I could. Got all the documents together and went in the next day - "oh, we're fully booked since 10am." No apology for wasting my time, no apology for making a promise they couldn't keep. Never going to bank with them. What's the point of pretending to offer a service you can't offer?!

The Best bank I have ever been in, It's light & airy, open ( no screens ), greeted on entry by friendly, knowledgeable staff & escorted to a waiting area with comfortable chairs & seen by a member of staff fairly quickly, Sorted!.

From start to finish metro bank made things simple yet personal. Everything was explained well to me but more importantly my needs were listened to. I opened my account in the Bristol branch and from my first contact with Matthew, he quickly and smoothly arranged for a meeting with Joshua, who would be going over my options with me. We discussed my business and it was refreshing to find a bank as passionate about my business as I am. While Joshua arranged my account with Matthew I was greeted by another employee Callum who was equally educated with update to date knowledge and information for me. I can truly say I've never experienced a more human bank. Real quality employee who are a perfect representation of a fantastic bank. I even left branch with lolly pops and money boxes for my children. I can highly recommend this bank

Very bad customer service The worth bank I have seen I my life I went to the bank yesterday and I have been going every Sunday over 1 month to open a account but they always use to tell me we’re busy come next Sunday and we’ll take you but the Sunday after same and they don’t want to make an appointment The only day I can go to the bank is Sunday as I’m working every day and opening account takes 2hours and half I went to metro bank to open 2 account 1 personal account And another business account But they were very very very bad and so rude I’ll never recommend and I’ll never go in this bank anymore I was looking to put the name of that person who served me very bad but sadly bad bank don’t put the person name on their website as they know they’re ver bad I wanted to put 0 ⭐️ only but there’s no option I’m writing this review because they been very bad and they been westing my Sunday for nothing I wish people shar this review

I went to Metro Bank in the City Center of Bristol UK on 25th Jan along with mt friend for her account opening procedure. Mr. Ash Taylor, the staff of the bank was very friendly and kind enough to explain things and helped to open a bank account. His dedication and commitment to wards hid work is much appreciable😁😁