Matalan london

The refit is disappointing, but it's still an okay shop, and had a good range. Sadly the queue was mammoth, likely not helped by the refit removing till points. I noticed the queue as I entered, and was unwilling to consider joining such a queue, so I browsed for items I might instead buy online. The queue was even bigger when I left 20 minutes later. The queues here have always been long, and slow, but this was another level. On the plus side the security guard at the door was lovely, parking was easy, with a free parking period so you can get your shopping done. The inspector was there even at 7pm on a Saturday, so don't be tempted to just nip in without a ticket.

Clothes are too large or too small Never come back matalan again

Very helpful staff , reasonably priced variety of clothes

Good collection of clothing for a reasonable price. Very good coffers and price cuts on clothes. Friendly staff, reasonable price and good service.

Matalan Hayes today was much better waiting times for the till were not so long compared to some days I have been there.

Great shop with quality items. The biggest issue i had is on the tills. I was paying by card and was told to use the self-service checkout. When i replied that i do not wish to use it as i do not like it, assistants got very awkward and made me feel as i gave them months worth of work in 5min.... Wheather paying by card or cash, self-service till should be a choice of the shopper!

Staff very friendly and helpful. Many thanks

Very loud girl served me at the till. Very low customer service skills. Its almost like she is shouting at people. Its now a horrible experience shopping at Matalan hayes. Another reason not to shop there is that you cannot return any sale items for a refund. Its rubbish since you cannot try them on. As a result, most things have been mildly reduced across the store to entice people as well as to make sure they secured your money by not letting you return things.

Today was my first and last visite. I was shocked to see how unprofessional and rude your till staff are. This one particular female staff keep on screaming every second telling everybody to move to self check out. She was very annoying and loud. There was nothing professional about her. She keeped on smirking and laughing with the other staff because she wasn't happy that nobody was moving to self check out. I don't know who gave her a job with that kind of attitude. She doesn't know how to talk politely or professionally. She reminded me of Nicky Polard from little Britain with her WOT when she talks to the customers. I was glad to be out of there and never coming back. This kind of staff brings quality down of your store.

Hidden little gem for people of Hayes, Harrow , Northolt , Uxbridge & Hounslow. This is my Frist visit to shop I was really impressed with the layout and different sections. On the entrance they have Till and self service checkout and to begin shopping it's ladies outfit and accessories. They have separate section for newborns to infant boys and girls. There is festive section, new arrival clothes for adults and kids. I love how they seperated 3ach section is big neon lights and signage. Men's formal section for shirts, suit and trouser. Denim section men & women. This Matalan has also a Homestpre where you can buy toys , kitchen ware , bathroom accessories & towels , bedroom upholstery and seperate section for Christmas shopping . Note the Homeware section has really quality designed items. Like other stores very less staff, but assistance available. They have car park which is free for two hours, however u have to put ticket from the machine. Click and collect option also available. Enjoy shopping 👍