Macklin Street Surgery derby

This is really the best surgery that I have been to. The reception staff have always been wonderful with me and the GP's are thorough and so very helpful. I can't thank them enough for their hard work and dedication. Outstanding.

The only issue is the booking system. This morning, I had to call at 8 to get appointment (as usual) and i had to call 136 times in a row, to manage to get through. Once I got through, I was caller "number 17". I have asked The receptionist on the phone , and 5 receptionists out of 7 are off. I do not know if this is because of the new "covid world", that means that as soon as someone is ill they dont come to work (we have the same at my work), but this CANNOT happen to the NHS. I managed to get a "phone call" appointment after having waited for 1 hour. This is only a phone call, although i actually already know i need to see a doctor and get anti-biotic. The main issue here, is that you have to keep calling and press option 1. This is horribly stressful when you have to do other things from 8 to 9 like driving, taking care of things, kids, work. You cannot ask this from patients who are poorly. PLEASE, CHANGE THE BOOKING SYSTEM! Thank you.

Receptionist rude and ignorant, we were stood waiting to talk through the intercom in the doorway outside and she was rude to the person in front of us, proceeded to deal with someone else jumping the queue who was seated already in the surgery despite my waiting and then was rude to me whilst i was explaining who the appointment was with. We arrived 10 minutes before the appointment time as per the surgery rules but didnt get let in until 5 minutes AFTER the appointment time. She said she couldnt hear me in the intercom so i spoke a little louder and then she accused me of shouting at her which i most certainly was not! She then kept saying she couldnt hear me again! 🤦‍♀️ Disgusting attitude from someone who is supposed to behave with compassion, kindness and respect.

I can't even get through to book an appointment as everytime I try I'm cut off. Also can't get through at Park Farm Surgery either. No wonder the walk in centre and A&E is put under so much strain!!!

Been ringing for 4 days for an appointment with the doctor for a phone consultation for a repeat prescription phone off the hook and twice when I got through only to be told I'll have to ring again tomorrow at 8 o'clock also very rude receptionist . changed practice now when I spoke to new practice very helpful and professional