Lloyds Bank bristol

Helpful staff

Not a great experience me and my mother had at this bank today. We came in to pay a bill into another country. The staff member their seemed inexperienced, kept asking us for details, address, name, ref number to recipients?! etc. It was all explained on the letter I gave her at the beginning?! I don't work in the banking world myself so I would not know these specific technicalities myself! She seemed to want to hurry us away, she seemed disinterested in what we wanted help with and therefore didn't care in what we wanted help with, she was a bit brusque and not friendly, as well as a bit bossy, antagonistic, and also lacked clarity in explanation, seemed relatively inexperienced, not good customer service! To be honest the time before though was very good. We had a different staff member before, who was considerably more friendly, courteous, congenial and well mannered, with good customer service skills etc., depends who you see really. If we need help next time, we hope we don't see this one again!? We'll probably go to another bank. Also she had to pay an 'unexpected' £9.50 charge for the use of this service!?

personnel evaluation 0

Whenever I go into the bank the staff are always helpfull

Carry their self well smart in their uniform and of good manner.

Good experience.

I no longer use this Bank

Very friendly service

Helpful staff