Llandaff North Medical Centre cardiff

The surgery is always very helpful for myself and my children's appointments and the Dr's are very kind and considerate.

This has been my surgery for nearly 20 years and I have seen them go the extra mile to help me and my family when we have most needed it. Caring and professional doctors.

I am moving my daughter and I to another doctor surgery in the area. I have waited to get a second appointment for a painful condition which has now taken 6weeks to be seen, I am just going to find out what the problem is from a reliable source elsewhere. It takes over 6 mins for staff to answer the phone on average, but sometimes I have waited for 15mins. Never any spaces to park, as local businesses use it as free parking. Pharmacy badly stocked. I was made to sit and wait for over an hour for my last appointment as they were running behind??? They clearly don’t believe anyone has work?? No real apology from reception. Poor service!!! If you want to be seen, you must be dying and then whilst dying, wait to be called back and assessed by a doctor over the phone to see if you actually are...so if you are not dead yet, AVOID!!

They seem very busy and it had been difficult to get an appointment with one being cancelled with notification, but they went out of their way to help me when I raised a complaint and it was much appreciated. I'd then had another appointment cancelled without being notified, however the practice head wrote to me to explain and apologise. I've since had a further two appointments with a final planned shortly and all seems well. Staff and doctors are very friendly.

Very difficult to get an appointment! Booking only 48 hours in advance. I've been trying for over 4 weeks to get an appointment, either the phone rings out continuously, gets put down on me, or all available appointment have been taken. Talk about frustrating! Still don't have an appointment.

Impossible to get through on the phone. My husband was asked to ring at 8 am because Dr Black wanted to speak to him. He tried all morning having to listen to the recorded message,then awful music for up to 30 minutes before finally giving up. He went to the surgery and they told him that he had to ring at 8 am so he came home and tried again this morning from 8am finally getting through at 9.30 after holding on for 25 minutes only to be told he couldn't speak to the Dr and could he ring again. He asked if the doctor could ring him but was told no so he asked for a telephone appointment and has been given one at the end of October! The excuse for not answering the phone is always that they are busy. Surely answering the phone should be a priority as it's the first point of contact for most people. The service is very good once you are there,but getting through is a nightmare

I'm a GP myself so I know how hard the job is at the moment. I think LNMC are doing a fantastic job. James Morgan the PM is very approachable, keen to sort things out and see the practice improve. I always see Dr Maisey so I cant say much about the other doctors. She is excellent. Skillful and kind. The reception staff are doing a fantastic job at this difficult time, keeping the reception area safe and making sure those who need to see a get to are so and those who would be safer being seen elsewhere are directed there. Well done everyone. You are doing grand.

Receptionist are lovely & always Helpful & a big thank you to all the nurses for the care they have given me

Great surgery have been there for me and deserve a five star rating.

Brilliant surgery. Special thanks to Dr Rothwell. You are really appreciated Gwenda whittle