Impact Bodyshop Ltd london

Lots of damaged cars parked on the road out front

Absolutely terrible service, I don’t recommend this company to anyone. They’ll provide you with a completely meaningless estimated completion date that they have no urge to fulfil, and repeatedly push it back on the same day you were meant to receive it. It causes you inconvenience as they don’t phone or text you prior to give a heads up that your vehicle may not be ready by the date you expected. Avoid this company if possible, my car and multiple others have had the completion date pushed back over a month. I’m aware it’s an estimate however the estimates are completely off. People don’t have time to be running about sorting out rental vehicles because Impact Bodyshop doesn’t have the professionalism to stick to the provided dates or keep in contact with customers.

It's easy to get estimate by email. Good price and professional service. My car was ready on time, sparkly clean and delivered to my house. Thank you so much.

Truly shocking service. Just spoke to Peter who apparently owns the company, he was rude and arrogant and told me he and told me he regularly has vehicles in for repair for over a month! He was supposed to have my car for 7 days under a guaranteed service from Direct Line, when I challenged him over this he told me he has no contract to guarantee anything and he inferred that he had more important customers than Direct Line who he honours before them. I have not received my car and now expect it to be returned at some point. I am on hold with Direct Line to escalate this and inform them of the dire service they have shown by using this company, Whether the quality is fantastic or not remains to be seen. I also have the whole phone conversation recorded incase anyone wants to hear it.

Fabulous service. Great staff!