I G Property york

Never had a problem with this company. Though our Landlord was very good too so that helped. Really helpful and understanding when I was struggling financially in my second year. Would use them again or recommend them to any student looking for accommodation.

Compared to our new letting agent IGproperty is very good at what they do. Whilst the price of the accommodation was quite expensive in the time we where they're our boiler and carpets where had a much needed replacement. They always gave us notice when visiting the property and where always kind and quick in handling emergency requests. Would definitely recommend.

Unprofessional, impolite, and a dangerous agency to naive young students inexperienced with renting law. My daughter who studies at York University has received a most greedy and unreasonable rental agreement accompanied by a "How to Rent" brochure. According to "How to Rent" several of the demands in this contract were outside the legal parameters. As the parent responsible to pay the rent, I wrote to IG Property asking for amendments to the contract and I received no reply. I sent a second letter, and I received the following dismissive reply: "Unfortunately as you are not an interested party to the contract and do not have the permission of the tenant to discuss the details of this with you, I’m afraid we are unable to provide comment." While students are being cheated, parents who pay the bills are brushed off. Strange that York University chooses to work with this agent!

They're great property managers!

NO STARS. A dirty letting, in spite of claim by IG that a "professional cleaner" had been used! IG then promised to get property cleaned again in 3 month summer period before October. But rooms still filthy. No sign of cleaner. Business reputations are built on promises kept, on exceeding expectations, but this was not the case here. [Name changed for anonymity, but real customer]

Staff is super nice and helpful, thank you Amy for helping my client student get his awesome flats!

Although they have some good properties on offer for reasonable prices, the maintenance support of the properties is appalling. I entered a house share which specified all basic essentials to be provided including WiFi, we were without Internet for 3 weeks from the initial move with consistent perseverance of trying to fix this both with the internet provider and IG, whom eventually sent out a guy called Simon who was a lovely guy but came to the same conclusion I did 2 weeks prior, which is that Glide (our internet provider) is utterly useless. No Kettle or Kitchen bin was provided and the hot water stopped working within a week. We were left at wits end with them so I gave up and managed to single handedly solve all the problems out of myoir own pocket; Admittedly IG were 'kind' enough to allow me to have the price of the kitchen bin be taken off my next rent payment. Also, we only have had one small dustbin to fit 4 individual adults waste in which leaves massive excess waste, we have begged IG and York Council for extra bins and to take our rubbish but both of them said in a patronising manner "it's a case of managing waste correctly". Overall, they're bad, but there is definitely worse out there in terms of landlords.

Easy to work with and help solve your problems

My friends and I reserved a property early January and upon receiving the email confirming that we will be paying the full rent upfront since we don’t have guarantors we did not receive anything ever since. In April I emailed them again about when we will be receiving our tenancy agreement and then they tell us that we did not sign the tenancy agreement in time and the house has been let to another group. We did not receive any tenancy agreement or any emails asking us to take action. We did not even receive a notice that we did not sign the agreement and that it has been let to another group. This is outrageous and now we have to frantically search for another property in such a short period of time.

Emily is lovely, made the entire signing experience a breeze despite COVID making it difficult. She deserves a raise for her patience! The experience so far has been 5 stars and I am only putting 4 since we haven’t finished our tenancy- hopefully I can update this review to 5 stars at the end of the year!