H&T Pawnbrokers liverpool

First time ever been to a pawnbrokers and the staff were absolutely fantastic and helpful nothing like I imagined it would be. 10 out of 10

I called into my local store on County Road yesterday 1st August. I needed to find out if they would be able to buy a SatNav. I spoke to Hannah and Ashley, both girls were friendly, polite but most of all they were professional. Nothing was too much trouble and although they dont take satnavs i did get money from a cash loan. Just great service from all. Keep it up girls.

Staff are a joke i was going to buy a bracelet in the sale 1 of staff advised me the bracelet I was going to buy may be going cheaper on black Friday so i would be better off waiting for a couple of weeks then it may go from 400 too 350 and instead it went up to 500 2 days later as end of month sale ended this is really poor level of customer service I expect all staff to no wen sales start and end went in and spoke to another member of staff she just dead I should of bought it when I seen it then found her very defensive and I'll manor's and she was actually speaking down to me like I was a child rather than an adult an told me she was not going to do a thing about it when I tried to explain that I would of purchased ithe gold bracelet if I was informed sale was ending the next day or two but all she done was tried to make vivid exuses like sometimes the sales are extended so she wouldn't of known until she was informed from head office but it is usually every month i then stated i should of at least been informed that this sale may end in 1 or 2 days then but all she done with a poor atitude was speak over me and keep repeatedly saying nothing she could do not even an apology on behalf of her staff really feel let down by this whole ordeal she would not accept any blame attall that I was misinformed an also not to important information I really think there is training issues here with staff at this store that needs resolving to stop this happing to anymore unfortunate persons what happened to good customer services an customer comes first an customer is always right as its really a different experience I had at this county road hnt pawn brokers

We will do anything we can to help you. the range of services is so broad that I can't fit it in this review

Staff nice