HSBC located at 13 Parliament St, York YO1 8RS, UK Book an appointment or need answers to a question, please feel free to contact us by phone 0345 740 4404

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Need to know more about this business, please call us during business hours or visit our website and can get more information – of HSBC by https://www.hsbc.co.uk/1/2//contact-and-support/branch-locator#

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HSBC york
HSBC york
HSBC york

Google Review

Note: these reviews will not count in overall rating.

John Jones

1 Google Rating

Always understaffed and nearly always staff there don’t know what they are doing. The blond haired

1/ 5

Always understaffed and nearly always staff there don’t know what they are doing. The blond haired Manager is equally as good at delegating any issues instead of taking ownership of them. I went in on Friday lunchtime at a school half term and they had 1 member of staff looking after general queries and two desk based staff that was it! All other members of staff were in training or on lunch! Where’s the customer centric thinking of staff resourcing! Blind leading the blind

Random Game Playz

1 Google Rating

Firstly, he fact that it closes at 5pm is RIDICULOUS. Not to mention the fact that the till only wor

1/ 5

Firstly, he fact that it closes at 5pm is RIDICULOUS. Not to mention the fact that the till only work on weekdays, and shuts at 2pm THAT'S SO STUPID. Do not get me started on the staff (or lack there of). With the tills I understand people need there time of work, but there are people who work in CO-OP that work more time than that. The staff on the first floor just stand there having a laugh. Not really paying attention to anyone. People have had to wait for the member of staff to stop talking to others, when that shouldn't even be happening. HSBC get your stuff toghether.

Rod Hall

5 Google Rating

Always had brilliant service and support over the last 18 yrs.

5/ 5

Always had brilliant service and support over the last 18 yrs.

Lets Talk Leeds

1 Google Rating

Terrible service, half an hour wait to be met by the most unhelpful and rude staff ever. Laughable

1/ 5

Terrible service, half an hour wait to be met by the most unhelpful and rude staff ever. Laughable

Matheus Chitolina

1 Google Rating

Terrible agency. Unbelievable waiting time, mislead information... Everything was just awful.

1/ 5

Terrible agency. Unbelievable waiting time, mislead information... Everything was just awful.

George Sommerlechner

5 Google Rating

Could not have gone better, the staff was incredibly friendly and helpful, providing competent solut

5/ 5

Could not have gone better, the staff was incredibly friendly and helpful, providing competent solutions for problems and answering quiries. When my mobile ran out of energy whilst setting up the mobile app I was even able to recharge my phone. Definitely ten out of ten in terms of customer service.

Jeremy Phillips

1 Google Rating

My wife and I are existing customers, we arrived at the bank on a Saturday 40mins before closing, bu

1/ 5

My wife and I are existing customers, we arrived at the bank on a Saturday 40mins before closing, but because what we wanted to do takes 45minutes we were turned away and asked to come back another day. I work 6 days a week at the times the bank is open so I managed to get off early enough to get there on a Saturday and we were turned away. Time to seek out a more competent competitor.

Darius Ionita

1 Google Rating

I have been living in England for 9 years,and I have never come across what I have come today at thi

1/ 5

I have been living in England for 9 years,and I have never come across what I have come today at this bank.The staff is absolutely rubbish. It was never a top bank.

Chuckle Honeybear

1 Google Rating

terrible customer service . nobody knows how to do their job. Wasted 6 HOURS of my time .Would give

1/ 5

terrible customer service . nobody knows how to do their job. Wasted 6 HOURS of my time .Would give zero stars if I could .

A W

1 Google Rating

An awful experience, only superseded by the recent abject experience endured by my elderly father at

1/ 5

An awful experience, only superseded by the recent abject experience endured by my elderly father at this branch. Unhelpful, intransigent without a semblance of personalisation. If HSBC spent less resources on advertising and more on providing a service, they wouldn't need to spend on advertising! Go elsewhere. Zero stars.

Show all timings
  • Monday09:00 - 17:00
  • Tuesday09:30 - 17:00
  • Wednesday09:00 - 17:00
  • Thursday09:00 - 17:00
  • Friday09:00 - 17:00
  • Saturday09:00 - 17:00

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