HSBC york

Always understaffed and nearly always staff there don’t know what they are doing. The blond haired Manager is equally as good at delegating any issues instead of taking ownership of them. I went in on Friday lunchtime at a school half term and they had 1 member of staff looking after general queries and two desk based staff that was it! All other members of staff were in training or on lunch! Where’s the customer centric thinking of staff resourcing! Blind leading the blind

Firstly, he fact that it closes at 5pm is RIDICULOUS. Not to mention the fact that the till only work on weekdays, and shuts at 2pm THAT'S SO STUPID. Do not get me started on the staff (or lack there of). With the tills I understand people need there time of work, but there are people who work in CO-OP that work more time than that. The staff on the first floor just stand there having a laugh. Not really paying attention to anyone. People have had to wait for the member of staff to stop talking to others, when that shouldn't even be happening. HSBC get your stuff toghether.

Always had brilliant service and support over the last 18 yrs.

Terrible service, half an hour wait to be met by the most unhelpful and rude staff ever. Laughable

Terrible agency. Unbelievable waiting time, mislead information... Everything was just awful.

Could not have gone better, the staff was incredibly friendly and helpful, providing competent solutions for problems and answering quiries. When my mobile ran out of energy whilst setting up the mobile app I was even able to recharge my phone. Definitely ten out of ten in terms of customer service.

My wife and I are existing customers, we arrived at the bank on a Saturday 40mins before closing, but because what we wanted to do takes 45minutes we were turned away and asked to come back another day. I work 6 days a week at the times the bank is open so I managed to get off early enough to get there on a Saturday and we were turned away. Time to seek out a more competent competitor.

I have been living in England for 9 years,and I have never come across what I have come today at this bank.The staff is absolutely rubbish. It was never a top bank.

terrible customer service . nobody knows how to do their job. Wasted 6 HOURS of my time .Would give zero stars if I could .

An awful experience, only superseded by the recent abject experience endured by my elderly father at this branch. Unhelpful, intransigent without a semblance of personalisation. If HSBC spent less resources on advertising and more on providing a service, they wouldn't need to spend on advertising! Go elsewhere. Zero stars.