HSBC oxford

Today I needed to swap some old pound coins for current issue. At Barclays the reception was frosty at best. I am impressed by the open and helpful welcome by one of your junior front of house staff......unfortunately cannot give his name Thanks d.d. (Melbourne Aust )

Very rude staff who make your feel sorry for seeking human advice and direct you instead to the bank website rather than spend time discussing options. No sense of human experience to banking.

Good environment and friendly workers. Always willing to help.

I have not been inside this bank only saw what a lovely building this is

Idk if the bank itself is any better or worse than any other bank, however this HSBC branch has amazing staff who are super helpful and went the extra step to help me out, 5/5 from me.

Excellent and speedy service on a Saturday morning. I needed to reactivate a dormant bank account and to set up the mobile app after having spent an extended period abroad. After a five minute wait, the young gentleman, Shan, walked me through the entire process in a professional manner. I was rather surprised to receive such great service after having read the reviews on here. Try it out for yourself.

Lovely staff, very helpful and quick, I had some issues opening an account using the website but the staff took me through it step by step

When u get scammed they tell you that they will reverse the money back than ask u evidence than statement, least a week time after nothing happenes. Lloyd barclays and other banks can do that HSBC can't Regret to be in HSBC for last 9years

18 mins on hold is not good enough. for such a rich bank, this is apalling. Hire more staff to man the phones, even if that mean your poor multi-million executives have to be paid a bit less. You fat cat useless bankers.

By far the worst bank I have ever been associated with. Staff doesn’t know anything about anything, calling different departments is impossible. Everything they say makes no sense at all.