Hoylake and Meols Medical Centre liverpool

You can't help but feel like this surgery is designed and ran badly with some level of intent. Everything about it makes you scratch your head about the mindset of the people managing things. From the tiny reception/waiting area with a literal arm's length between where people queue and the desk where you are supposedly meant to feel comfortable discussing your health issues. The fact that there is only space for one receptionist at the desk meaning one person can be seen at a time and the queue usually stretches out of the front door. The absolute lack of interest or care on display from the staff at times. The lack of availability for appointments (usually a minimum of two weeks waiting time regardless of seriousness of the health issue) should you actually manage to get through on the phone to speak to someone which is a small miracle in itself because the phone-lines are barely manned. Honestly, i could keep going. This place is an absolute disgrace to the point where it feels as thought they're trying to dissuade people from using GP services. The positive reviewers must be either fake or extremely fortunate. Write to your MP....

I have always found the doctors and reception staff to be helpful and understanding.i moved with the surgery from West Kirby and am glad I did.thankyou guys

Absolute nightmare lately. Since two surgeries have merged into one.. I haven't been informed by the surgery, we have had to hear it through local gossip. Getting a emergency appointment is a waste of time. My wife suffers with severe mental health issues. She managed to get a appointment with, we presume, a locum as he treated her so bad during an anxiety attack she refuses to go back. She has been at this doctor's surgery for 7 years! We then get a appointment for our daughter who was prescribed new medication that would need explaining to a 15 year old and her parents!! He checked her weight and blood pressure but nothing was explained!! He spent the whole 15 mins on the computer! A GP will complain we use Google too much but unless anything is explained how else do we get our information?? We understand there is a lot of pressure on Doctors these days but that doesn't give them the right to treat old and new patients like this. For those that have to pluck up so much courage to ask for help this practice needs re-educating especially with so much emphasis on Mental health!

This place may as well close, if you want a appointment u need to book at least 2 weeks in advance, or the only other way to get a appointment is to call on the day at 8am for a emergency appointment, if you are lucky you will get one, i was lucky today, although it took 132 calls to get that appointment, and that's no joke.

Managed to get emergency appointment (don’t bother phoning walk in at 0800) for 1pm great, arrive 10mins early as you do to find door locked with a notice on door saying that it’s closed between 1230-1330 every day, I decide to return about 1325 and it’s open, I was then told by reception “yes some days we take appointments at that time, the door was opened for 1300”, So why have a poster displaying that it’s closed and open the door earlier for patients arriving for that time!, receptionist said I could wait for the doctor to fit me in....2 hrs later not been seen, I decide to leave. Waste of a day! Giving 2 stars as the receptionist tried her best to sort out.

I totally agree with the 5* review below. I have recently changed from a larger local surgery and I just wish I had done it sooner. Much more personable and nothing too much trouble for the ladies on reception. Would highly recommend.

I cannot understand why this practice has only been rated 2 stars. The team of receptionists are all very helpful and do there best to accommodate you. The Doctors are all very understanding and thorough. Dr Muir has been excellent offering full support and understanding, he is thorough and professional. The whole team work hard to offer a brilliant and much needed service.

Recently moved to this practice and never before have I received such a shocking service. For a service that is designed to help sick people they make it so difficult to arrange appointments. For example, telephoning at the GPs request to make an appointment with them specifically on a specific day and being told to phone back and select option 1. When calling back and selecting option 1 there was no appointments available on that specific day so a third call was made only for the receptionist to book in the appointment herself. Why should making an appointment require 3 telephone calls? Receiving a text message to arrange a flu jab telling me not to ring the surgery and they would arrange by text message. Being given 2 dates that I could not attend because I already had appointments and then receiving a text message to say there are now no appointments left. Why could I not have telephoned the surgery and made an appointment that I was able to attend 2 weeks ago for the flu jab? The reception staff have the impossible job of implementing these processes for which I assume they have had no input in creating whilst dealing with frustrated patients who simply want access to healthcare.

always helpful staff and quick to resolve issues

This morning I tried to get an appointment to see a doctor and was directed to an automated system. I am a human being not a robot. This practice assumes everyone is Internet competent which is sheer arrogance nor does it cater for someone who is hard of hearing such as myself. This practice has gone from good to abbismal. It should be reviewed by the NHS and either improve or be disbanded