Hertz – Salisbury – Churchfields Industrial Estate salisbury

Loathsome experience. If you hire a van, take out extra insurance. I was clobbered with over £1000 excess after scraping a vehicle. Expensive error! To make it worse, classic unfeeling response from staff who could have made a difference if they gave a hoot. They didn't.

Terrible customer service. Jade, the 'manager', dealt with my booking, which he entered incorrectly on three occasions, meaning i was overcharged £70 on a 3 day rental (which Hertz did not refund). He was rude and uninterested when presented with the errors that he had made. Previously had a great experience here with Sandra, who sadly had left. Only gave two stars as the car was fine. But it is not worth the hassle trust me. Go elsewhere, as I will in future.

Hard working location

Great place run by great guys!

Ladies and gentlemen, let me introduce you the worst car hire service in the world.

One of the worst experiences I have ever had. 90 minutes before picking up my hire van told there were none and not to bother going to the office and that's it. Now over a week on I find that I have not yet been refunded for the NON HIRE. Even customer services, I laugh when I say that, are nigh on in-existant. NEVER AGAIN WITH HERTZ I WOULD RATHER WALK THAN USE THEM AGAIN. READERS BEWARE. THIS IS REAL AND NOT A FAKE OR JOKE POSTING AND I WOULD BE HAPPY TO DISCUSS THIS WITH ANYONE AND ANYBODY BUT THAT WOULD NOT CHANGE MY EXPERIENCE OR VIEW ON HERTZ

Great staff at the site, always professional & friendly