Heritage Automotive salisbury

Great service Ian Wakefield brilliant. Very good facilities will travel 228miles again when ready to buy next car.

Made a bid on my car then withdrew after a week due too a lack of communication on THEIR part. CLIVE HEAD Has absolute attitude and no telephone manner or respect at all. Total time wasters especially JEFF PULLIN. BE VERY CAREFUL spending your money here It is definitely better spent elsewhere.

Had some repair work done on my Car, while the costs were higher than i would have like, the results were excellent

Problem with my Audi TT roof - needed addressing ASAP as rain forecast. No appointment but put at ease by professional staff who besides the calming cup of coffee reassured me that it would be addressed shortly. Sure enough unable to complete a 10000 step walk into town as received telephone call from Natalie confirming problem fixed. Bonus was the clear video showing problem together with some future advisories and the car wash was an additional benefit - great service and reassuring to know that your dealer will respond and solve your problems. Thank you.

Friendly helpful staff and things didn't work out too bad, cost-wise. Will use again!

The service I received from Heritage Seat Gloucester was absolutely appalling, having purchased over 40 cars, both new and used from main dealers, independents and privately this has been without doubt the worst buying experience I’ve received and has left me substantially out of pocket. Dealership informed me they could not repair this cars paintwork as it couldn’t be sourced by their in house body shop, as it happens the body shop is not in house and can source the paint, I called and asked. ** LIE ** number 1 & 2. After a week of waiting I was informed that the car was already undergoing prep at the groups Volkswagen dealership, I called the Volkswagen dealership directly the next day to check and was told the car had only arrived that morning. ** LIE ** number 3 Parts required for the car not even put on order until the day of agreed collection. Car collected with front and rear wheels not matching despite the dealership promising this would be rectified. Also a poor quality repair completed on one of the wheels, they didn’t even sand the curb marks out of the alloy lip! Was told car would come on the original reg, I insured it as such, on collecting the car found out it was on the personalised registration meaning I’ve now to pay 2 insurance admin fees, purchase my own plates and pay £80 to have the registration removed from the car! On the agreed day of collection I received a TEXT MESSAGE at 4:45pm to inform me the car was not ready with no explanation, incredibly poor! Approx £150 to sort registration. 2 alloy wheel refurbs to pay for. Another 100 mile trip to collect late parts. The dealerships idea of a fair compromise? £50 and a tank of fuel! Pathetic.

Girl helped me very good

Was closed due to covid but seemed to have sufficient used cars on display

Always great customer service

I Bought a nice used 1.2 Polo here Thursday 14 January , treated very well by the sales team ,