Happy Lets glasgow

Saw two flats with them - both excellent. Communication was really good and so far they've been helpful and prompt. Fingers crossed!

Really poor costumer service. I spoke with them by email and Mandi didn't gave any usefull information actually you can feel she doesn't want to help you. They answer you kinda rude.

They are pretty quick at repairs and maintenance issues, dont hassle, very quick to reply

I have been a landlord with Happy Lets for almost 3 years since I switched from another agency who could not keep me updated on my property without constant chasing at my end. It left me feeling uneasy that I had to be one step ahead of them to make sure there were no issues with my tenants or property. Now, I can’t imagine another agent managing my property with the same level of client care as Happy Lets - they keep on top of everything, act promptly to maintenance issues, always update me when the legislation changes (yet again!), and I have no worries that my property is in safe hands. I can definitely say that of the various agents I have dealt with over the years, Happy Lets meet (and often exceed) my expectations and I would highly recommend them.

After having dealt with so many agencies in the past I can’t be more grateful for the good service Happy Lets provided me during my tenancy. Everyone is very friendly and everything was hassle free and made me feel appreciated. It sounds cheesy but thank you Happy Lets for making me a happy tenant. I’d definitely rent from Happy Lets again.

Ok

Not a good experience with Happy Lets. Communication poor, no infantry and kept a large portion of deposit unnecessarily- covid cleaning and light bulbs missing which weren't there in the first place. When questioned still did not reply to email. Having rented 7+ flats in Glasgow this is only time full deposit not returned. Would not recommend.

UPDATE: 24/11/21 - Following an apology from the owner - The property inspector has emailed me that the property wasn't "professionally" cleaned, and informed me they will be sending me quotes from "professional" cleaning companies in due course. 23/11/21 - Cleaning report has come back dirty for every checkbox after vacating the property at the end of a 2 year tenancy, this contradicts their own photographs. I actually spent 2 days detail cleaning with my wife. I am really quite upset by this. They have informed me to expect a deposit deduction of charges.

This agency is such a joke, have been dealing with them for 2 years now and every request takes constant hounding for them to follow up on, they never reply to emails, took them over 3 weeks to arrange to fix our kitchen sink….. very frustrating to deal with

Stayed with Happy Lets a few years back when I was a student, and it was the most exploitative living situation I've ever been in. They disposed of my flatmates belongings, which had been stored there before moving in, including the heirlooms inherited from her mother when she passed away, and denied any responsibility for doing so. I wrote a review explaining this at the time, but they threatened to take our deposit away if I didn't take it down.