Greenview Surgery northampton

Great surgery but the phone lines are poor to say the least. Called and was told I was caller number 1 but then this stopped repeating itsellf and just rang and rang. Gave up after 11 minutes. Trying again now. I am caller number 2 and have been for 12 minutes!! Now just ringing & ringing

Reception staff are rude and never seem to want to help. Everything seems such a big effort for and you can never though to them by telephone. Doctors and nurses are good.

Mostly frendly staff baring a few doctors. Had a problem with my ears for years, took 2 weeks to make an appointment only to find the machine in need was broken upon arrival. Now i have to wait to be re-refered to a different surgery (god knows how long that will be), and to continuously use drops in my ear what cause immense pain. I only give 3 stars for the accute number of nice doctors/nurses.

Doctors and nurses are fantastic. Receptionist are often a little abrupt. Overall the care has been great

bad service. I feel discriminated there. This is horrible! I was a victim of a robbery! the bottles were broken on my head. And I have to wait 20 days for a GP visit. 2 days I am waiting for confirmation of the meeting (time) silence. it's pathetic! maybe they have a problem that I'm not British

Excellent customer service, had lost my medication due to renovations and had an urgent prescription request sorted within hours.

I am sad I am giving a star to them as they don't deserve for a star, What a rude and unhelpful staff, most of the time GP is closed for training but they never get trained for handling patients, my daughter was sick and I called them explained everything I begged for doctor to see her I received a message from a doctor but then the doctor disappeared never come back to us with anything, then later on I called to the Emergency they came as she become critical fainted and was admitted to the hospital. This kind of service we are getting from this surgery it would be better to go directly to the hospital. Such a time waster.

I joined this surgery a year ago and I cannot fault it. You can always get through when you call them. The staff are very polite and friendly. They are also connected to a site called Livi which lets you have a FaceTime consultation, I’ve used livi on a number of occasions and they have prescribed medication and had a prescription sent to local pharmacy. Even through this pandemic they have been very busy as I said previously I have always got through to them on the phone. Well done to all at Greenview Surgery.

i asked to see another doctor as having two strokes i am not very quick with my wheeled walker - the first words dr desmond said to me was "hurry up i only have 10 mins" - To the practice manager you can comment on this as i am not anonymous. why do dr crawford who is very keen to let everyone know she is the senior partner have no bio (search google) why does she have something to hide?

Always happy for any help or advice I've asked for