The staff had a client in the room next to me talking VERY loudly. Please let me make myself clear, it was to the point that i asked to stop my massage and go to the front to speak with the manager - it was THAT bad. This business took over $300 from me and i walked IN calm and walked out sad. How can that happen you ask? I had to listen to a woman waffle on loudly about 4 metres from me while trying to have a massage, facial and sound healing. At one point im covered in oil in a robe, messy hair, standing at the front reception with big windows facing beaufort street telling 3 staff what a joke it is. All the staff did was apologies.
The owner called me later to apologies too. It unfortunately means nothing to me, as my experience was ruined- all i wanted was a peaceful massage and facial.
The thing is...i didnt relax at all, it felt like i was sitting next to somone in a board meeting advising a team and go over staff skills (what i listened to was hilarious when i think about it). Im sad as im a mum who planned my week for a couple of hours to get some 'me time' for a birthday gift, i was finally baby-free. And then i have a woman almost sounding like a rugby coach next to me that im forced to listen to. i cant tell you how annoyed i was about this. All i got was about $20-30 off as i left and my poor beauty lady kept apologising.
I want this to be clear...i dont write reviews, or complain, usually i just move on. But this was actaully sad. The place looks nice and the woman who massaged me was great. Shame how everything was handled. A call from the owner to say 'sorry' was suppose to make me feel good about the time here. I wouldn't reccommend going here.