Four Elms Medical Centre cardiff

Very rude receptionist never I have been rude reception like this. very bad girl I wish never I seeing again

This has been my doctors all my life and I try to use it as little as possible. Today was a day I wanted to use my doctors, I called to book an appointment to be told that “appointments open from 8:30am tomorrow” and that it’s first come first serve. Abysmal service and I shall be changing my surgery now due to this. This is the reason people end up going to the hospital or a&e instead...

Lovely receptionists lovely Drs I'm happy and recommend them.

My daughter has an ongoing pain in her stomach alongside other symptoms both doctors and reciepionists have treated her horrendous because she gets emotional avoid this surgery at all costs .

Four elms has to be the most shocking surgery ever. You cannot make appointments in advance it's just call on the morning at 8.30 I call non stop from 8.27 onwards and the phone is always busy it's just ending one call an calling them back non stop 100+ times on an average morning! I've also been told that if your on the doorstep at 8.30 they will boom you in there an then my son was in need to see a GP today phone was engaged as usual but I kept trying as I walked to the GP to get one at 8.30 like i was advised I arrived at 8.35 no-one was at the desk and surgery was dead not a single patient insight? So please explain to me then how I was told all appointments were gone 5 minutes after surgery opened whilst I was in the phone que as well as I walked there.... NOW I tell you what I think happens the receptionists book all there family in the appointments to save them having to go through this it's an absolute JOKE that's what I've heard anyway! An to top it off I stressed how poor I think there system is to be told they only have one doctor on!!! Well four elms you need to pull your fingers out of your arses then! You are a bigger surgery than Tongwynlais which is in a small village YET they take appointments and have 2 doctors working to get through ill patients

The absolute worst honestly. Never been able to get through and once I am it rings for over half an hour for it to only end. Was told to come in at 8:30AM to guarantee an appointment on the same day. I went in for them to put me on a waiting list to be seen. Still haven’t been called back. Ridiculous. Cardiff Royal Infirmary are even worse.

Over 100 calls made. Cant get through. Then when you do. Rings for near half hour. For them just to anwser and hang up on you. P*ss pour service.

Drastic improvements needed at this surgery. On Monday 27th September between my personal and work phone I tried calling for an appointment over 500 times! 3 times I 'got through' only to be then cut off. The Dr's are great and very personable. I called today (8th Oct) and the phone rang for a solid 30 mins before anyone picked up. There was no 'sorry to keep you waiting' and receptionist had the cheek to say 'if they call back, may sure the line is free'. I swear they just let the phones ring and ring in the hope that the other surgery will pick up. It wouldn't be so bad if there was a queuing system telling you where you are in the queue. Tried to register for My Health Online but the surgery is not on the list.

00000 rubbish and very rude reception staff, they need some one famous them ....., the worst GB in the world

Reception staff have been amazing,I had a terrible accident and they were so accommodating,helpful and understanding. I've been with same doctors for 40 years. New phone system isn't great but can't have it all. Thanks and highly recommend.