Enterprise Rent-A-Car – York Train Station is located at York Train Station, Station Rd, York YO24 1AB, UK, we aim to offer all our customers a great experience with Enterprise Rent-A-Car – York Train Station and we would be happy to assist you with any questions you may have.

Book an appointment or need answers to a question, please feel free to contact us by phone 01904 658240 or visit our website

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Need to know more about this business, please call us during business hours or visit our website and can get more information – of Enterprise Rent-A-Car – York Train Station by https://www.enterprise.co.uk/en/car-hire/locations/uk/york-train-station-u835.html?mcid=yext:245709 .

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Enterprise Rent-A-Car – York Train Station york

Google Review

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shirley gardner

1 Google Rating

DO NOT HIRE from these DISHONEST PEOPLE on the day of the booking they took our ÂŁ226 instead of Â

1/ 5

DO NOT HIRE from these DISHONEST PEOPLE on the day of the booking they took our ÂŁ226 instead of ÂŁ26 for the insurance then they took a further ÂŁ200 pounds when I returned it scratched I was lead to belief I was fully covered they then told me I have an excess of ÂŁ400 to pay and say i was told when i booked. I was not told as I would never have hired a car with that high access. I will be contacting trading standards in york. ENTERPRISE would not discuss my insurance in the office, my car was 45 mins late they discussed my fully comp no access in the car parking lot on an ipad I made it clear insurance I expected which is the one I always chose when hiring a car, first time with ENTERPRISE I was asked to sign the iPad with my finger trusted the guy selling me this item as could not really see the ipad. My complaint has been accepted by trading standards I have also contacted the F.C.A. As yet i have not had the promised call from ENTERPRISE.

MicahRap

1 Google Rating

DO NOT RENT VEHICLES HERE. VERY DISHONEST! I have never been so bamboozled. If you happen to be t

1/ 5

DO NOT RENT VEHICLES HERE. VERY DISHONEST! I have never been so bamboozled. If you happen to be travelling abroad be very aware. They renting of the vehicle was pretty straightforward except for the vehicle we reserved was told us that it would not be available for one hour just before they, all of a sudden, had a vehicle at the train station. But if this didn't raise flags, at dropoff a woman pointed to a streak of dirt on the under carriage and wrote it down that we damaged the vehicle. We wiped area and took a photo. ABSOLUTELY NO DAMAGE occurred to this vehicle during our rental. Yet, they charged us an additional $100 for damage. Poor service. Shame on Enterprise. We will never use a rental from Enterprise ever again. As a new follow-up, I have done everything Enterprise has asked. To date, any email you write goes unaddressed unless you consider an email reply explaining that you will be contacted soon. That never happened. What was effective is that you call your credit card company and protest the charges. We had a dirt streak on the undercarriage of the bumper that Enterprise claimed was damage even after I wiped the area clean and took photos. Edit: Sent a follow-up email to Enterprise customer care. Explained we took picture of area in question. The damage claim seemed to indicate a scratch over one foot in length had occurred during our rental period. Attached are photos. I will edit again after the reponse.

Tiberius W

5 Google Rating

Couldn't be more happy with my experience with these guys very professional and sorted me out with a

5/ 5

Couldn't be more happy with my experience with these guys very professional and sorted me out with a great car, compared to the experience I had at the epsom branch this was a great team.

John Paccione

5 Google Rating

Got us on the road and super helpful getting us set to go - shout out to Katrina in particular - und

5/ 5

Got us on the road and super helpful getting us set to go - shout out to Katrina in particular - understanding and pleasant! People often think to review when things go wrong, but here's one case where things went memorably right. Thanks!

Peter Moorey

1 Google Rating

Terrible experience. Car was allegedly returned with exterior damage, however it was sat in the tra

1/ 5

Terrible experience. Car was allegedly returned with exterior damage, however it was sat in the train station car park for two days before they finally checked it in, someone must have hit it. Branch manager doesn’t bother to reply to emails. Won’t receive my business in future.

S S

5 Google Rating

From booking to drop-off, the whole service was impeccable. Called to enquire and the staff member w

5/ 5

From booking to drop-off, the whole service was impeccable. Called to enquire and the staff member was patient and answered my questions. Once booked online, I received a call about an hour later from Enterprise confirming my booking. An hour before arrival, they called to say my car was reserved but that we were going to another place (10minute drive) to pick the car up which was no biggie as we were notified beforehand and were given a lift from the main branch to where the car was. Denton was extremely friendly, engaging and welcoming. The car didn’t open using my credit card but he was on it straight away on the phone to customer services to get it resolved; could tell he didn’t want us to wait and was keen to get us going. Dropping the car off was no problem; a quick check and we were signed off. Ignore the bad reviews. Follow the dos and don’t and bobs your uncle! Sheila

Greg C.

5 Google Rating

Great Service. Denton was so professional and helpful. The whole process went smoothly. From the pic

5/ 5

Great Service. Denton was so professional and helpful. The whole process went smoothly. From the pickup at the train to transfer of luggage to choosing the options that enterprise offers , Denton made me feel like one of the family. I highly recommend Enterprise to anyone who needs a car in York.

Stewart Wright

3 Google Rating

I occasionally hire cars from around England and drop then off in York to catch onward trains. The Y

3/ 5

I occasionally hire cars from around England and drop then off in York to catch onward trains. The York team are more thorough at spotting minor issues than other parts of England who far more casually drop off a car without as thoroughly checking. On one hand the York offices are doing a good job yet equally will spot and charge you for marks and dents already present. Be careful and fully check and photograph all enterprise cars before accepting them to avoid any confusion. My 3 stars is more of a reflection of the bias rather than the quality of the checks by the York team. One for the seniors mangers to drive consistent quality control. Either way the customers suffer!

Chris Drury

5 Google Rating

After a recent road traffic accident I had to have a compatible courtesy car, after dealing with 2 o

5/ 5

After a recent road traffic accident I had to have a compatible courtesy car, after dealing with 2 other branches who were very little help I contacted the Leeman Road branch who by contrast couldn’t help enough, from the moment I phoned them nothing was too much trouble including dropping the car off at a caravan site I was staying at 8.30 at night to returning the car yesterday, I would recommend this branch to anybody many thanks to you all but especially Olivia

Freddy Batchelor

5 Google Rating

I recently hired a Luton van from the Enterprise Leeman Road branch following a handful of other car

5/ 5

I recently hired a Luton van from the Enterprise Leeman Road branch following a handful of other cars since they opened. Although I was late to leave the branch due to what seemed like a shortage in the availability of their vans, this time I was particularly impressed by the customer service I received from two Enterprise employees, both Dan and Katie. They were extremely helpful and professional throughout which made the experience one in which would make me want to return in the future. From a customers point of view it definitely makes a difference having cheerful and friendly staff walking you through the various steps of hiring a vehicle. I will continue to return to Enterprise in the future regardless of my late departure on a couple of occasions.

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  • Saturday09:00 - 12:00

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