Enterprise Rent-A-Car – York Train Station is located at York Train Station, Station Rd, York YO24 1AB, UK, we aim to offer all our customers a great experience with Enterprise Rent-A-Car – York Train Station and we would be happy to assist you with any questions you may have.

Book an appointment or need answers to a question, please feel free to contact us by phone 01904 658240 or visit our website

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Need to know more about this business, please call us during business hours or visit our website and can get more information – of Enterprise Rent-A-Car – York Train Station by https://www.enterprise.co.uk/en/car-hire/locations/uk/york-train-station-u835.html?mcid=yext:245709 .

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shirley gardner

1 Google Rating

DO NOT HIRE from these DISHONEST PEOPLE on the day of the booking they took our £226 instead of

1/ 5

DO NOT HIRE from these DISHONEST PEOPLE on the day of the booking they took our £226 instead of £26 for the insurance then they took a further £200 pounds when I returned it scratched I was lead to belief I was fully covered they then told me I have an excess of £400 to pay and say i was told when i booked. I was not told as I would never have hired a car with that high access. I will be contacting trading standards in york. ENTERPRISE would not discuss my insurance in the office, my car was 45 mins late they discussed my fully comp no access in the car parking lot on an ipad I made it clear insurance I expected which is the one I always chose when hiring a car, first time with ENTERPRISE I was asked to sign the iPad with my finger trusted the guy selling me this item as could not really see the ipad. My complaint has been accepted by trading standards I have also contacted the F.C.A. As yet i have not had the promised call from ENTERPRISE.

MicahRap

1 Google Rating

DO NOT RENT VEHICLES HERE. VERY DISHONEST! I have never been so bamboozled. If you happen to be t

1/ 5

DO NOT RENT VEHICLES HERE. VERY DISHONEST! I have never been so bamboozled. If you happen to be travelling abroad be very aware. They renting of the vehicle was pretty straightforward except for the vehicle we reserved was told us that it would not be available for one hour just before they, all of a sudden, had a vehicle at the train station. But if this didn't raise flags, at dropoff a woman pointed to a streak of dirt on the under carriage and wrote it down that we damaged the vehicle. We wiped area and took a photo. ABSOLUTELY NO DAMAGE occurred to this vehicle during our rental. Yet, they charged us an additional $100 for damage. Poor service. Shame on Enterprise. We will never use a rental from Enterprise ever again. As a new follow-up, I have done everything Enterprise has asked. To date, any email you write goes unaddressed unless you consider an email reply explaining that you will be contacted soon. That never happened. What was effective is that you call your credit card company and protest the charges. We had a dirt streak on the undercarriage of the bumper that Enterprise claimed was damage even after I wiped the area clean and took photos. Edit: Sent a follow-up email to Enterprise customer care. Explained we took picture of area in question. The damage claim seemed to indicate a scratch over one foot in length had occurred during our rental period. Attached are photos. I will edit again after the reponse.

Tiberius W

5 Google Rating

Couldn't be more happy with my experience with these guys very professional and sorted me out with a

5/ 5

Couldn't be more happy with my experience with these guys very professional and sorted me out with a great car, compared to the experience I had at the epsom branch this was a great team.

John Paccione

5 Google Rating

Got us on the road and super helpful getting us set to go - shout out to Katrina in particular - und

5/ 5

Got us on the road and super helpful getting us set to go - shout out to Katrina in particular - understanding and pleasant! People often think to review when things go wrong, but here's one case where things went memorably right. Thanks!

Peter Moorey

1 Google Rating

Terrible experience. Car was allegedly returned with exterior damage, however it was sat in the tra

1/ 5

Terrible experience. Car was allegedly returned with exterior damage, however it was sat in the train station car park for two days before they finally checked it in, someone must have hit it. Branch manager doesn’t bother to reply to emails. Won’t receive my business in future.

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  • Monday08:00 - 18:00
  • Tuesday08:00 - 18:00
  • Wednesday08:00 - 18:00
  • Thursday08:00 - 18:00
  • Friday08:00 - 18:00
  • Saturday09:00 - 12:00

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