Absolutely shocking customer service! Went into this store for the first time today after a ring in the window display caught my attention. Entered the shop and asked to see the ring which I was interested in purchasing. The shop keeper placed the ring on a scale and after doing some calculations on a calculator I was quoted £2,200.00. I was considering purchasing the ring but when I asked about the weight of the gold I was told, “We do not value our jewellery based on the weight of the gold.” I insisted that I be told of the weight as I am considering purchasing the ring and I would like to know how much gold I am purchasing for the price quoted. Again I was told, “We do not value our jewellery based on the weight of the gold.” However, very bizarrely the price was quoted to me after the ring was put on a scale right in front of me, obviously behind the counter where I couldn’t see the scale and a calculation was made by the shop keeper based on the weight. So after leaving the store very disappointed I thought I would have a look on their website and to my utter disbelief I saw the exact same ring advertised online for £1,862.64 and the weight was clearly specified as 19.9 grams. No wonder they were shy to tell me the weight as there is only around £600.00 worth of gold in the ring. Despite this fact, the shop keeper over inflated the price and acted without honesty and integrity. It’s a shame as the ring was beautiful but due to the reasons above you have lost a potentially valuable customer.