East Leicester Medical Practice leicester

Called for a phone consultation was told none available till September. When I questioned this saying that a friend of mine had called the day before and was offered a phone call or appointment I was told that a few are issued in the morning only my friend had called very late afternoon the receptionist had nothing to say about this. She then suggested that I get an online password so I could make my own appointment saying this would save time in the morning instead of calling. She said to do this I would have to take photo ID to the surgery at 8am in the morning. I don’t see how going there getting a password then going home to make an online appointment would save me time from calling. I have ended up in hospital once because of this surgery. And it also took them almost 2 years to diagnose my PCOS. Don’t know why I stick with them. The service is a joke and the staff are rude and negligent. I work in care and if any one in my care was treated as such I would be fired. It will take someone to actually die before anything is done it’s disgusting.

Dr maula absolute horrific service seemed like she just wanted to do her job quickly so I can leave. Nothing was explained properly and after handing me the medication leaflet, she was typing away. Had to ask if it was okay to leave now. Didn't feel comfortable with her at all!

Firstly I rang up at 7.50 and the phones were engaged but carried on ringing till the phone was answered at 8.55 please don’t tell me your phones were busy for a hour because normally you wait in a queue till someone picks up but I was just getting the engaged tone for a hour. Secondly it’s ok saying you need to tell the receptionist what’s wrong but the lady I spoke to couldn’t care less,she was rude and abrupt plus she made me believe there were appointments available but then in a smug tone tell me there isn’t any for today.When I asked for a call back she rudely said not today and that I should go to the A&E if I wasn’t feeling well. I’m all my time I have been at this doctors I have been treated bad but this beats all the previous time.I think it’s time you stop changing your receptionist and focus on customer service and try and make people at ease because right now I’m feeling like we are not cared for by Uppingham Road Medical Centre.Its one of the worse doctors surgery in Leicester if not the worse. I will be making appointment to speak with the Leicester Mercury to voice my issue because I think keeping Uppingham Road Medical Centre open is waiting for someone to get seriously poorly and being ignored in the process. The surgery isn’t run properly and it’s time to either change and listen to your complaints and patient or close and let your patients get better care else where.I would say I’m more than happy to sit down and talk to the people incharge to see where we can improve the surgery.

I am going to be totally honest and fair as I have had a few good visits due to the odd decent member of staff. Starting with the good, my Dr is excellent and does go the extra mile though I have the same appointment problems as everyone else on here. I once popped in to collect my script and there was a queue of 10 at the 1st window and nobody at the second. The receptionist was chatting so i asked if i could get my script as on way to work. She looked at me like something she'd trod in and said script is other window then walked away!! I made a complaint but nothing has obviously been done.

No stars from me. Absolutely useless and you cannot get an appointment no matter when you call them. The Pharmacist at Boots told me I desperately need an appointment but, can I get an appointment? Can I hell. I could be dead for all they care. I am so angry and there is no point complaining as I've put in three complaints over the last 2 years and nothing at all has changed, in fact, it has gotten worse. They are absolutely bloody useless

I call to book appointments for my daughter and I this morning 31-12-2021 the appointment was telephone one I waited from 9am until 1pm I did not receive any call I call the practice back. The receptionist ask for my daughter details and tell me the doctor put a note that he or she call my phone but no response. This is a very big lie they don't have have to lie to skip their work and risk people life my daughter is very sick I have been calling 111 no response this is not very good is risking other lives

Terrible service. Was told appointing is at 4.15pm however been waiting for over a hour some staff are very rude and can not be bothered to be nice and friendly. Do not join the practice. Of there was a 0 rating this would get it

extremely quick and polite. really well managed.

I am calling from 8 am its says line is busy the costumer service is very bad they are not helpful dont want to make an appointment very bad experience so unhappy with them. They are always busy and never have appointments 😒

I recently attended a nurse clinic there, and found the nurse 'Dawn' to be exceptionally kind, caring and professional. thankyou