Duncan and Todd Opticians & Hearing Care aberdeen

I've been with Black and Lizars for 28 years and always has great service until recently. I've had to wait 7 weeks for one contact lense and when they eventually sent it to me the container was empty. You honestly couldn't write this. Total shambles. You've lost a loyal customer throught your incompetency

Thorough eye test good choice of frames and lenses

Good service and great prices especially when not having to pay for glasses

I upgraded my prescription after 5 years, and the last thing I wanted was a horrible optician. I'm glad I picked these guys. The optometrist was friendly, and most importantly knew how to do her job right. The sales associate helped me pick a frame to go with the shape of my face, a very knowledgable, helpful and patient gentleman. (Although, not everyone is helpful. I was lucky to meet the good staff.) Because I had used the same prescription for so long, I had difficulty adjusting to the new one. They happily gave me a new appointment to check the lens again. This is when I met the grumpy sales staff, I wanted to change the frame because I didn't adjust as well as I had hoped. She cared to do nothing, did not assist me or even offered to help after I told her I need to change. I was left to my own devices, luckily I had better knowledge of frame picking from the last time so I managed. If you meet the right staff, they're a very good store - otherwise, raise the issue and they will deliver.

Good assortment

Consistent quality professional eye care and after care that is synonymous with this company as I've experienced for the past 20 years. Reliable and believable.

Superb but need new glasses.

Excellent service. Good choice of frames.

Friendly, experienced and knowledgeable staff.1st class customer service.

The best for me tried different optician once, but definitely will stay with Duncan and Todd. Quick and professional service 👌