Hiren90
1 Reviews
Very poor standard of staff
Staff needs to go through a course on how to serve visitors and patients, behaviour of staff is very rude and unprofessional
Welcome to Dr. S Dsouza & Dr. U Roy – Birstall Medical Centre, your dedicated healthcare partner located at 4 Whiles Lane, Birstall, Leicester LE4 4EE. Our practice prides itself on offering a comprehensive range of medical services designed to meet the diverse needs of our community. With a focus on patient-centered care, our experienced team of healthcare professionals is committed to providing compassionate treatment in a welcoming and supportive environment.
At Birstall Medical Centre, we understand that each patient is unique. That’s why we take the time to listen to your concerns and tailor our services accordingly. From routine check-ups and vaccinations to chronic disease management and health screenings, we strive to deliver high-quality healthcare that enhances your well-being. Our state-of-the-art facilities are equipped with the latest medical technology, ensuring that you receive the best possible care.
What sets us apart is our unwavering commitment to creating a positive patient experience. We foster an atmosphere of trust and respect, where your health and comfort are our top priorities. Whether you have a quick question or need to schedule an appointment, our friendly staff is here to assist you every step of the way.
For more information or to book an appointment, please contact us at 0116 216 9773 or visit our website at http://birstallmedicalcentre.com/. We look forward to serving you and your family’s healthcare needs with excellence and compassion.
1 Reviews
Staff needs to go through a course on how to serve visitors and patients, behaviour of staff is very rude and unprofessional
5 Google Rating
I’m a patient at this practice and I’ve always found the receptionist and all staff and drs to be very helpful and caring I’m grateful for the help and care I’ve received.
1 Google Rating
This is one of the worst GP Practices I have ever visited. I attempted to get registered as a temporary patient and was given incorrect forms (for permanent patients). Upon attempting to return the forms, I was seen by a receptionist in a confrontational manner stating that the forms I had completed were for permanent patients only and that I had to fill in my NHS number. I am then called weird for calling out her additional statement of data protection as to when I asked if the forms could be taken and my actual practice be contacted for my NHS Number. Due to my mental health issues, which were clearly stated on the forms, to be called ‘weird’ is not something that should be said to a patient who is in such a state and I would have hoped that a person representing the practice would not show such abhorrent behaviour to a member of the public. She also had the nerve to state to her Practice Manager that I intimidated her and this is something that I totally deny. When a person is attempting to access help from primary care, one would expect a certain level of care and respect. I WOULD URGE ANYONE WITH MENTAL HEALTH ISSUES NOT TO ATTEMPT TO GET HELP FROM THIS PRACTICE. This issue has been formally raised with NHS England, however, I would want others to see what to expect from this practice if they need medical assistance. Contact another practice, as the frontline reception staff of this surgery, have a disgusting and despicable attitude.
1 Google Rating
5 Google Rating