Usually ok but phoned up for insulin for Type 1 diabetus, explained said not available till 09.07 bu
Usually ok but phoned up for insulin for Type 1 diabetus, explained said not available till 09.07 but had run out & needed it earlier. Gave my name at start of call, then again during the conversation gave DOB to be then asked my name again & then told sorry you can't order till 09.07 !!! (actually said 19.07 but then changed to 09.07... don't think she appreciated importance of insulin to patient...staff training may help in both listening & basic medical info...pleased to say checked later same day & appears was dealt with and script in process of being issued.