The Costa is fantastic in person, despite a brief conversation where there were no muffins, despite them being visible through the glass counter? Strange. But we sorted that. It's a Costa, deliciously caffienated, over priced, nice smelling brown and water. Better than the other big chains.
However, when you send an order through online, 3 out of 3 times they have been completely incorrect. Missing items, wrong milks (allergens), or chucking coffee in drinks for the kids we asked for no coffee in. It always seem to be the items the kids order. Its as if they have a vendetta. We've had a 4 year old in agony and vomitting over dairy, an 8 and 11 year old in tears as their food was missing or just plain wrong. We're sorry fof whatever the kids have done.
We're not sure how the orders come through - but please, mercy! Read the orders? We know youre busy and underpaid. But we're £150 down and you don't have to deal with the kids. I'm sure its more difficult than we expect to read Soy Milk, Check the number of items or tell the difference between sausages, bacon and the colour of sauce if its coming up on some small delivery receipt. But if anything can be done? Please do it