Went here for a freshers event and handed my coat to their coat check-in service where guests had to pay 2 pounds. Went back to find that my coat—along with my money and IDs in it—were already gone due to misplacement/mishandling. Had to argue for 15 minutes with the guy in charge for they initially DID NOT let me look for it myself, only when they realised they DID lose my coat that they let me search in the locker room. No effort/sense responsibility was done for the service that was supposed to be their duty, and not one single staff took the matter seriously: the guy in charge of the shift/service blatantly said he had “a lot more important things in his life than a lost jacket (which had my IDs in it, and which was lost due to their neglect)” and another staff in the back screamed “don’t let the other guests know what’s going on” to the guy in charge of the coat check-in.
I heard about their bad reps as a nightlife hub but this establishment literally provided a paid service and mindlessly went against its point. In the end they told me to email them; to which they DID not reply, and asked me to ring them whereas none of their numbers are active. Never ever seen/experienced such ignorance and negligence by an establishment before, and the fact that they lost their guest’s rightful properties and shamelessly tried to get away with it, is outrageous.