Club Lime Wollongong – Wollongong

I have been training at this gym for 18 months now and the staff at this gym are one of a kind. Andrew in particular has impeccable customer service, he always ensures to keep the gym clean and tidy and always greets me with a wonderful smile on his face. The facilities and staff at this gym always ensure I get the best possible workout in.

Amazing equipment and friendly staff

Love this gym.

When you go to join it's instanoues but when you want to leave like you are caught in some Web- ridiculously unprofessional. Well! I get it, it's only business but not at cost of poverty stricken individual. Over 2 months back I visited asking to cancel, I was almost scared into suspending my account. Ever since I have been visiting and made to delay the process. Finally I visit in tears, cancellation is done but I am to be charged still. Can you not get, I can't afford THATS why I am quitting. But it is only business for you.

I am extremely disappointed with my experience at this gym. The "automatic" direct debit NEVER works, despite me always having the funds available. And when I try to pay online, it does not accept my card. I have no idea why. This wouldn't be such a huge deal if I were able to contact the gym and sort it out, before I cop a $20 late fee. However, your customer service is not exactly the greatest. I call again and again and no one answers the phone. Not entirely sure how I am supposed to pay my membership and avoid these late fees if you will not take my money and you will not answer your phone. I managed to talk to someone at the reception (finally) and they told me that I have to pay within a 24hr period or they cannot wave the late fee. So, because YOUR system wouldn't take my money and because YOUR staff don't answer the phone, I have to pay $46 in fees. I copped over $90 the previous week due to the same issue. I paid this because I assumed it was my own fault. But after making sure the money was there this week, the same thing has happened again. I am beyond frustrated at this point.