City Health Centre manchester

This is the 3rd time I am visiting this surgery and every time I had good service by the counter staff, docs and nurses. Today I had a n appointment with the GP and he helped me a lot, very positive and smiling, thanks to Dr. Phil and all the staff

Absolutely first rate both nurse practitioner and staff, seen within 45 minutes and got invaluable advice, thank you so much !!!!

Really unsatisfied with the customer service. I was waiting 2 months to get registered. I was expecting a letter but finally got an email with details to login with online patient platform. Of course, they made a typing mistake, in the date if birth (!). So i had keep on coming back multiple times. They always have excuses with broken system. The same today, been waiting 1 hour to see the nurse because receptionist didnt mark my arrival (broken system again). Just terrible!

Terrible waiting times for prescriptions. I've been a few times as an unregistered patient - as others have said, you sometimes get to see someone fairly fast, then it takes them 2 or 3 hours to give you a prescription. That's going in before 8.30 am so they don't have much of a backlog at that time. No idea what the problem is.

Couldn’t give me a basic prescription I’ve had no issues with anywhere else (Apparently if they could, they could only give 1 months supply at a time anyway). Then sent me to somewhere at the infirmary to try to get it which has a 3 hour wait time inside and 40 min queue to get in. Awful

I have been a patient at City Health Centre for seven years. Everyone from the front desk through to the nurses and doctors have always been helpful and professional and I have always felt looked after. I would like to mention Dr Morris in particular. In other surgeries some Doctors can leave us feeling dismissed and unheard, but Dr Morris is always thorough and will take the time to make you feel listened to - I have always felt like I am in safe hands. Nurse Stevie Pugh is also excellent at her job and has always made me feel valued and cared for as a patient. I am reluctantly leaving the surgery as I have moved out of the area recently but I wish the team all the best in the great work that they do for the city. Thank you, team.

A deeply terrible place. I assume the actual doctors are competent, but I can't be sure as it's not possible to see one. A two month wait to register as a patient due to 'short staffing' is just appalling, and simply fobbing people off during this period by suggesting they contact the urgent care hub is not acceptable. Maybe consider hiring an admin temp to help with processing the registrations??? Avoid if you have any other options.

They have consistently ignored my emails and calls about a request they are processing for me. This has been on-going since May and is limiting my access to health care. I have been told that "management will contact you" for months and have never received any contact. All I wanted was access to health care and they have failed to do this. Had their been issues in the process I can work with that but the wall of silence has put me at risk. Avoid for your own health

Doctors are decent, but the support staff is incredibly rude, untrained, and don't want to help sick people in need. It takes forever to get through via phone and doctors are slow to respond to requests. Really poorly run institution

Awful customer service. Rude receptionist, this need to change asap. The doctor thatt saw me at leas was nice and professional.