DON'T DO IT - Seriously. I rented a vehicle for 28 days for roughly £380 - my final invoice £1,362.00. There was general wear and tear on the vehicle upon its return, a chipped light, scratches from getting in and out of the vehicle and a scratch on the underneath of the grill and they refused to cover it with their own insurance or under general wear and tear. For this price go to a reputable 28 day leasing company like Hertz - for the same price with more included in the agreement and worry free, consumer friendly insurance and terms. I escalated this to the commercial director James Birch - he didn't even have the decency to call and discuss the matter, hiding behind email communication only. I read a review similar to mine and I ignored it, thinking it was the consumers fault, or it wouldn't be a major cost, or it wouldn't happen to me - it has now happened to me - seriously do not do business with this company.