Jo Marshall

in the last week

Review

Mixed experience. I wanted to get my implant taken out and saw on the website that there was a walk in clinic on a Tues afternoon so I booked a day of annual leave in order to come. I called on the Monday just to double check the walk in clinic was definitely running and was told the website was outdated and the implant removal clinic was now on a Thursday morning. I did some frantic reshuffling of my week to come on a Thurs morning and then called on the Wed again to confirm it was on that week and was told the clinic was on a Tuesday afternoon! I was told that I couldn't come on a Thurs as that was only for people who wanted to have their implants replaced with a new one (a procedure that presumably involves taking the old one out so why they couldn't take an implant out in that clinic I don't know!) Very frustrating as by that point I'd rearranged work twice in order to come. I eventually rearranged things for a third time and came on a Tues afternoon. Once I was there the nurse was excellent and everything went smoothly but the whole experience caused a lot of stress and frustration. Please make sure your reception staff are giving out the correct information!

Maria Rehmam

a month ago

Review

Very bad! 3 month I cannot got appointment all the time said to me fully booked when Today is 2 january 2020 before Christmas tell me come on this day you not need apoitment. I’m come there and again fully booked but before me lady on reception take lady even she not have appointment!

Georgina Myers

3 months ago

Review

Whent there this morning and the woman on the desk blonde haire and glasses needs to get off her high horse asking me what I want forcing me to tell her in front of everyone then snapping that I have to wait any get in line which I was obviously there to do then told me to move away from the desk to fill out my form which I was just about to do! She needs her attitude sorting out or sacking! She then sat slagging people off I could see her ranting and raving being negative about somebody

donna yates

3 months ago

Review

Not knocking the staff as they were lovely but the whole que and wait system clinic for contraception is ridiculous. I first attended 4 weeks ago for coil replacement, was told previously if I wanted to be seen had to get there within plenty of time as the que gets long so got there at 12.15. There was about 4 people in front of me and we got told we couldnt wait on the corridor and had to go back down stairs to wait until 12.50 then could start queing to go in. Knowing what it was like last time I today got there at 12.05 at around same time as another lady, was nobody upstairs when we checked I explained to her we got sent down last time until nearer 1pm so we thought best go wait in the foyer, a few other ladies came in and asked if that was the que so was about 8 of us just waiting there from well before 12.30. Quite a few others came in just walking past us and getting in the lift, didnt think anything of it. We all went up to que around 12.45 when we noticed the amount of people just walking past. Got upstairs to find the waiting room full of people, the guy speaking to us just said "didnt any of you think of walking in". Which is a bit of a contradiction to last time. I took the last coil fitting spot so the ladies then blamed me for saying I said we had to stay downstairs..Nearly 3 hours and sorted for me at last hopefully dont have to go back for a while. Why were the other ladies just walking past an obvious que allowed to walk into the clinic and get a place on this occasion but not 4 weeks ago? Deffinately needs an over haul

Ilona Singer

4 months ago

Review

I've seen Kim and liz here and they were both great. Non judgemental, up to date with information and very trauma informed. The lady on reception is nice and the rooms are clean and the environment is non stigmatising. Both times I was seen promptly and given helpful advice and information which was very up to date and encompassed all options. I cannot fault Locala and the wonderful staff there.