Blackburn Road Medical Centre leeds

I brought my wife today for a referred appointment, not our normal surgery. We parked in the disabled spaces, next to the ramp, walked up the ramp....the door was locked, good start. We had to go the front of the building, now nowhere near the disabled spaces. We passed a nurse sat in her car while on the phone in what should have been the disabled spaces. She had the car engine running right outside the front door mmmmm has she not heard of polluting car fumes? When we booked in the seats were so low that my wife had to stand and wait, there was no way she could have sat on the very low moulded seats with no arm rests to get back up, ridiculous choice of seating for a surgery. The doctor was very helpful and polite. When we came out the nurse was still sat in her car with the engine still running, does she not watch current affairs programmes about pollution from cars around buildings...........obviously not, a shocking example of non-awareness, especially by a nurse.

Since joining this surgery My first thought Professional, friendly organised and exactly run how the public wish. Well done

The majority of the receptionist are plain rude. It takes ages for them to answer the phone which I’d understand if they were actually busy but multiple times I’ve been sat in the doctors whilst the phone is ringing and they’ve just been sat having a conversation. There has been times where they have said they have no appointments but people I know have rang and been told there’s numerous appointments. As well, the receptionists like to ask what the appointment is for which in my opinion is nothing to do with them. I’ve been back for the same issues multiple times just to sit in a chair, watch the doctor look up my symptoms online and prescribe me medication without even looking at the issue! There’s been times where a doctor has told me I have things and I’ve been for further tests and nothing is wrong. I understand that not everyone ( even doctors ) don’t know everything but I think the whole place is unprofessional and I wouldn’t recommend this surgery to anyone!

Unable to get appointments. Call on the morning and lucky to get to see anyone. Lines open at 8am but seem to be full by 8:05. Moving soon. Happy to be able to look for new local surgery.

Absolutely shocking !, you have to sit and wait at 8 o'clock to ring them for the line to be busy for ages, lucky to even get an appointment .

This is the worst booking Service I have ever come across, people are aware it take ages to get through, then when you do get through no appointments, call back tomorrow, can't book a day in advanced absolutely shocking, next available appointment end of December 6 weeks away I just don't get their system is baffles me. I called to book my mum an appointment at her local surgery in cleckheaton, phone answered within 3 rings, booked appointment straight away. The way this surgery is run is ridiculous, I have also witnessed when completing a prescription form an elderly lady walked in to make an appointment to be seen that day she was in agony holding her arm and they told her to go away and call in to book an appointment horrendous felt so sorry for the old lady. Once you finally see a Doctor or Nurse they are great but the admin / booking system is shocking and needs sorting out ASAP

Absolutely rubbish service, I'm thinking of moving to a different practice. New staff VERY SLOW! I've been calling since Monday morning and afternoon just for a simple change of personal details. No luck at all. No1 answering the phone.

Just moved to upper batley and had to reluctantly move doctors to Blackburn Road medical centre, ive just had a operation and require stitches removal on Friday. They don't pick up the phone, im going to have to be driven down and on my crutches. NOT A GOOD START.

Booked an appointment online ,got to see a lovely lady doctor face to face in Birkenshaw...... marvelous. 👍👍👍

The doctors are great and really seem to care, the problem is the completely useless person/ people manning the phones in the morning. Their pathetic excuse for a system seems to be some kind of lottery involving redialling none stop for an hour in the hope that someone can be bothered to pick up the phone. Join the rest of the world and get a queuing system for the phone lines.