Boots Opticians liverpool

14 year old daughter had a very poor experience in Clayton Square Boots Opticians. The Optician was very insensitive to her problems that she was very upset by. The optician proceeded to worsen the experience by sending her to a eye hospital that we visited and found out doesn't even treat children ! However the front desk were nice and prompt.

Absolutely awful. Do yourself a favour and take yourself down the road to Specsavers where you'll be treated like a human.

The staff were friendly .. but the woman who tested my eyes did it incorrectly , she didn’t turn off the lights and didn’t change the letters when she change the lens and also rushed it , and at the end she gave me the incorrect results because I did it somewhere else and they were different . It’s not free so she doesn’t need to rush it and give me wrong results , it was horrible and I’m never going there again ...

Front desk is a little confusing, staff tend to congregate away from it. The music blasting out above your head in the waiting area is completely different to the music blasting out a few feet away in the main store, which made me feel rather queezy and gave me an awful headache. The optician appointment itself however was fine, nice and friendly and great at explaining and answering questions. He also noticed a problem several others have missed. Woot.

Very thorough eye test. No hard sell afterwards by sales staff.

Absolutely amazing customer service

Absolutely terrible to contact by phone, and it keeps going back to the loop system.

Go somewere else waste of time

Excellent customer service

I’ve been coming here for a few years now and even though I come way more often than I supposed to, I am always welcomed. The front desk queuing experience is the worst and sometimes appointments running a bit late, but once you’ve gone through waiting, the service is great. Ryan is extremely kind, professional and seem to have personal interest in helping customers. I would never choose any other opticians. ❤️