Boodles – Jewellers in Liverpool liverpool

Products are lovely but customer service not great. Made to feel uncomfortable on the last visit and felt patronised by Staff member in the Liverpool Store. Not a good experience i am afraid and would not purchase from Boodles again.

Not all it’s made out to be. All smiles and coffee when selling, but have a problem and they look down nose at you. Swapped ring for us but made to feel like they were doing us a favour. What happened to customer service and understanding. Jennifer flouncing about and appeared quite hostile towards us

So helpful and polite thank you so much Sophie for our champagne what a lovely surprise we will be back X

Incredibly helpful and honest

Had a recent wonderful experience at the Boodles Liverpool store. My partner and I were treated Royaly, with service and fabulous jewellery. All thanks to Toby, who helped professionally with a birthday surprise.

My boyfriend purchased a necklace for me from boodles a few years ago. After taking it off a few times I had managed to get a few knots in the chain and I was worried about taking it somewhere else. I went into Boodles and they got the knots out and gave it a good clean free of charge and my necklace is like brand new! Nothing was too much trouble for the lovely staff and they even said I can pop in whenever I want and have it re cleaned free of charge. Customer service is second to none and I would happily recommend to everyone.

Very well presented beautiful showroom with a good collection of Patek Philippe watches. Manager Sam Evans is very helpful. Sam even offered me a very limited production Patek Philippe wristwatch when we spoke for the fist time.