Bishopston Medical Practice bristol

Increasingly difficult to get through on the phone. For one issue I saw three different doctors who all gave me a different diagnosis, none of which were really dealt with. No consistency of care and constant issues with my repeat prescription when I go to collect it. I am switching clinics. Such a shame as it used to be so good.

Very polite and welcoming, people should give them a break, they are giving us a free service.

Phone line is always occupied and you have to wait for at least 10' to get a reply!

Can't phone between 11am and 2pm. But no one answers the phone at any other time. Pointless.

The doctors are not very compassionate, and seem too stressed. Reception staff are overworked to the extent that the phone line seems to be always engaged. It's 2pm on a Wednesday and they're closed. Answering machine just states 'closed' without providing a reason. I would be happy to pay more taxes and have a better service.

Nice doctors. They do all they can.

Lovely doctors surgery, very quick to get me in for an appointment when I'm poorly. Never had to wait more than a day. Not looking forward to leaving when I move house! When I need over the phone medical advice about the medication I'm on, the doctors call me back within half hour which is so useful.

Excellent doctors and nurses, used them extensively including daily for a wound packing. Getting an appointment is really hard, 4 weeks is ridiculous. I also found a lot of the reception team opinionated and hard work, I actually had one of the receptionists give me her (clearly highly qualified ha!) opinion on my medical issue and told me there would be nothing that would help, which clearly was upsetting. The doctor I eventually got to see after arguing my case told me it was in fact totally treatable and gave me a plan of action and gave me hope when I needed it badly. I would avoid as it's not worth the protracted hassle to see the excellent team.

Increasingly difficult to get through on the phone. For one issue I saw three different doctors who all gave me a different diagnosis, none of which were really dealt with. No consistency of care and constant issues with my repeat prescription when I go to collect it. I am switching clinics. Such a shame as it used to be so good.

Awful! Been with them since 1981 and always been lovely however the past 5 years it has gone so poor and definitely gone down hill. The receptionist are terrible, moody and looks like they don't really want to be there. Tried to book a vaccination to go abroad and said they have a 8 week policy so if you are flying out within 8 weeks then NO you can't get your jabs! No where to inform people of this so how are we suppose to know! They don't want patients to be healthy rather they want there patients to get an illness. Other doctors surgery down the road said this rule of a 8 week policy is ridiculous! Bring doctor Archer back and Dr Donaldson those were the days when this doctor surgery were great and cared about us patients! Everyone else at reception needs to get a new job as they are so moody!! Oh and you can't even get an appointment takes over 2 weeks and when I asked for a emergency during my pregnancy they also said no appointments for 3 weeks even though this was urgent!! NOT a Great doctors surger!!!!!!!!!