Bicester Hotel Golf and Spa – Oxford

Freezing room, rude staff and no complaint resolution. The air con was broken on a previous stay so they offered a discount on my next stay (pretty cruddy resolution for a fundamental problem but I accepted it). I now needed to stay Bicester again (not something I have to do very often admittedly) so thought I would use my offer, called to book at a rate £157 they said they'd come back to me, the next day they did, but the best rate was now £205! Apparently I was lucky that they were even honouring the previous offer of discount despite the fact that I paid full price previously for a room with no heating in winter, then I had to have a maintenance man round in the middle of the night to give us an ancient portable heater, then got a terrible night's sleep, lucky me! In all honesty the spa is lovely, but the staff are in desperate need of some customer service training, complaint resolution training and social skills. My original complaint on check out was met with literally no response, just a blank expression from the member of staff at the time! When I then repeated the complaint to him, he said 'we'll fix it for next time'. My now current customer experience was a manager, who kept speaking over me on the phone and not really listening, expressing any empathy or looking for a satisfactory solution, 'those rates you called to take are gone now because we took so long to respond, so tough' basically! Doesn't look like they reply to bad reviews on here either; customer service and complaint resolution training would be great investment if anyone from the Bicester Hotel and Spa management team reads this... RESPONSE TO YOUR REPLY: missed the point again, exactly what I’ve come to expect from you. I don’t need to stay in Bicester another day, I needed the day I originally asked for at the price it was when I asked, you delayed it, the price went up, you expect me to pay the increased cost because of your delay. Funny that you continue to think you’re in the right.

Went for a spa day and it was lovely, the treatments by Ella were wonderful and the facilities are excellent. Shame that the music while getting treatments in Christmas songs and hymns?!? The reason for 4* review is that at lunch we were not offered drinks and our table was not cleared between courses meaning we had flies everywhere (outside dining). I would visit again for the spa without hesitation

A nice golf and spa hotel. Can also be used as a stay over when visiting Bicester Village for your shopping trips. Nice and friendly staff and good customer service too. The rooms need a bit of modernisation but they were clean and fresh.

A gorgeous location, fantastic facilities including assault course and lake swimming. Amazing food, friendly staff and very comfortable beds! Great spa and pool area. Highly recommended.

The restaurant here is pretty ordinary and I wouldn’t choose to eat here again. I really like the performance lake (outdoor swimming pool), which is 200m long.